We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
2022 Digital Lending Trends & Predictions
After spending the pandemic years shoring up processes and capabilities to keep business moving, lenders can now pivot toward greater efficiency and borrower insight and allow for finding a place among the many upstarts in the marketplace. Nimbl...
Mobile Banking Maturity Path: From Transactions to Trusted Partner
Banks are largely stalled at the midpoint of their mobile evolution. Javelin’s Mobile Maturity Path plots a way for financial institutions to move their mobile apps from merely functional to a place where they’re central to the customers’ financ...
Digital Lending Maturity Path
Big-ticket loans, such as those for cars and houses, have traditionally involved a lot of costly and time-consuming front-end work by financial institution staffers on behalf of prospective borrowers, followed by laborious underwriting processes...
Digital Mortgage & eNote Test Drive
Join Austin Kilgore, Director of Digital Lending at Javelin Strategy & Research for an in-depth discussion about the key findings from one such “Test Drive” – a chronicle of how a complete loan process played out.
Auto Lenders to Face Challenges in Shift to Build-to-Order Car Buying
Third-party auto lenders must accelerate their adoption of digital touchpoints to remain relevant with consumers and manufacturers migrating toward a build-to-order car buying experience. This market shift makes it paramount for lenders to offer...
Banking on Artificial Intelligence: AI’s Role in the Future of Digital-First
Digital banking experiences need to be ubiquitous, engaging and frictionless. But to what extent does the experience need to be insightful, intuitive and intelligent, too? The answer might seem obvious. Yet, uncertainty remains around how best t...
Digital Closing and eNote Test Drive
The era of the traditional paper-intensive mortgage closing is slowly ending; the victim of advancing technology and a pandemic that has prompted lenders and borrowers to seek safer, remote ways of doing business. After resources were poured int...
Building Sustainable Engagement in Business Digital Banking
Small-business rates of adoption of online and mobile banking lag far behind those of regular consumers. Banks’ small-business customers don’t see the utility and aren’t being engaged by the offerings, particularly in the mobile realm. To break ...
Closing Critical Servicing and Messaging Gaps in Digital Banking
Join Javelin’s Digital Banking Director, Emmett Higdon, as he shares insights on digital banking’s critical functional gaps, and the engagement opportunities missed as a result. Nuance’s Sebastian Reeve will wade in with examples of how clients ...
Building Better Bill Pay: Just Do It
The big breakthrough in bill pay will come when banks give their customers oversight and control of bills paid through bill pay and directly at biller sites. Choosing a method for paying bills isn’t an either/or proposition for consumers—it’s a ...