As the leading provider of nationally-representative quantitative research and strategic recommendations focused exclusively on financial services, Javelin presents its clients with unparalleled advantages:

Highly accurate findings

• Nationally representative surveys of consumer attitudes and behaviors on financial services, payments, and risk and fraud topics
• Extensive longitudinal data including five years of online consumer surveys, four years of phone-based (CATI) identity fraud surveys, and three years of mystery-shopper research of the top US banks and credit card issuers
• Significant sample sizes for all survey types

Client-focused approach

• We make it a priority to provide a service-oriented partnership with our clients, going above and beyond to put our clients’ needs first.

Expert coverage

• Timely coverage of relevant aspects of the most cutting-edge products, marketing and technology topics
• Analysts with major bank, credit union and payments industry experience who understand the practical and daily challenges our clients face

Flexible, full-service options

• One-stop, full-service capabilities such as survey development and analysis, hands-on data collection management, executive interviews, focus groups and other research services
• Flexible product offerings to meet the depth of coverage our clients need—from a one-hour analyst session or syndicated report, to highly specialized custom research projects involving advanced conjoint analysis

Action-ready insights and recommendations

• Syndicated reports and custom research projects present actionable recommendations and phased roll-out plans
• Reports laid out in a concise, professional format, matching recommendations with striking visuals that help convey the key message
• Quantitative data banners coded in a unique “hot/cold” format, allowing readers to immediately decipher valuable nuggets of information from among complex tables of numeric values

Industry-specific focus

• Our seasoned analyst team is exclusively dedicated to providing the most comprehensive and in-depth coverage of financial services, payments and security research.

Independence

• Our recommendations are based solely on proprietary data and industry analysis, free from the influence of any single organization.