On Friday, PayPal’s split from eBay became official and today the firm started trading on the stock market as PYPL. As of noon, PayPal was valued over $50 billion. A key reason PayPal grew to such as massive size is that consumers trust PayPal to an unmatched level. Trust is essential for conducting financial transactions and PayPal is more trusted than any other member of the “Gang of Five,” which includes Amazon, Apple, Facebook or Google. For the past two years, PayPal has led Javelin’s TIP (trust-innovation-privacy) model, used for predicting success in mobile wallets. Now, with its recent acquisitions of Braintree, Venmo, Paydiant and Zoom, PayPal is building an armory of products and features to appeal to the “mobile first” consumer, which currently consists of 1 in every 4 bank customers. Now that PayPal is no longer handcuffed to eBay, the question becomes: can PayPal attract other platforms to adopt its service. PayPal holds the right cards, but this transition will be key for the company’s continued success.  

Author

About Mary Monahan

Mary Monahan is Executive Vice President and Research Director of Mobile for Javelin Strategy & Research.

Mary brings 10 years of successful direct financial services industry experience to her clients.  Before joining Javelin, she was a Vice President at Wells Fargo Bank where she supervised a $650 million portfolio of commercial, consumer, and real estate loans; and co-directed lending for 35 retail branches, five business-lending centers and one real estate loan center. She specializes in the psychology of why people spend money and the implication for mobile initiatives.

Ms. Monahan’s prior experience includes:

  • Vice President, Commercial Banking Group, Wells Fargo Bank, Los Angeles County, CA.Marketed and managed tailored financing services to growth companies.
  • Assistant Vice President and Manager, Business Lending Center, Wells Fargo Bank, Southern CA. Tripled portfolio; penetrated new strategic asset area for bank.
  • Loan Supervisor, Retail Banking Group, Wells Fargo Bank, San Jose Region, CA. Co-supervised a $652 million portfolio of commercial, consumer, and real estate loans; Co-directed lending for 35 retail branches, five business-lending centers and one real estate loan center; Managed loan officer training and mentoring.

Ms. Monahan holds a B.A. in Economics/English from San Diego State University and an MBA, with a concentration in Finance, 2000, from the Graduate School of Management, University of California at Davis. Ms. Monahan was awarded the University of California Scholar’s Grant and the Faulkner Fund Grant. She resides in the San Francisco Bay Area.

 

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