PayPal, the consumers’ online alternative choice, today further staked its territory as expanding into the physical world with a major update to its free iOS and Android apps. There’s a battle going on as firms fight for supremacy of the mobile wallet and one of the biggest heavyweight contenders is PayPal.

A major change in the new app is the ability to order ahead at certain restaurants, skipping the dreaded order line. The app also helps consumers to locate those restaurants that can accept PayPal, accept orders ahead or even allow you to pay right at the table. But despite advertisements to the contrary that seem to claim that PayPal won’t be forcibly steering you to fund its account by transfers from your checking account, I was still unable to add a new credit card number. PayPal retains an expired credit card number for my account –thus effectively forcing me to use an ACH transfer from my checking account for purchases. The snap a picture technology looks cool, but didn’t work for me, as PayPal refused to accept my credit card.

PayPal may be changing but they still try to force me to use an account I don’t want to use. Steering is not the way to win a consumer’s heart or wallet. The new updates look great, but I like to pay with reward cards.

Author

About Mary Monahan

Mary Monahan is Executive Vice President and Research Director of Mobile for Javelin Strategy & Research.

Mary brings 10 years of successful direct financial services industry experience to her clients.  Before joining Javelin, she was a Vice President at Wells Fargo Bank where she supervised a $650 million portfolio of commercial, consumer, and real estate loans; and co-directed lending for 35 retail branches, five business-lending centers and one real estate loan center. She specializes in the psychology of why people spend money and the implication for mobile initiatives.

Ms. Monahan’s prior experience includes:

  • Vice President, Commercial Banking Group, Wells Fargo Bank, Los Angeles County, CA.Marketed and managed tailored financing services to growth companies.
  • Assistant Vice President and Manager, Business Lending Center, Wells Fargo Bank, Southern CA. Tripled portfolio; penetrated new strategic asset area for bank.
  • Loan Supervisor, Retail Banking Group, Wells Fargo Bank, San Jose Region, CA. Co-supervised a $652 million portfolio of commercial, consumer, and real estate loans; Co-directed lending for 35 retail branches, five business-lending centers and one real estate loan center; Managed loan officer training and mentoring.

Ms. Monahan holds a B.A. in Economics/English from San Diego State University and an MBA, with a concentration in Finance, 2000, from the Graduate School of Management, University of California at Davis. Ms. Monahan was awarded the University of California Scholar’s Grant and the Faulkner Fund Grant. She resides in the San Francisco Bay Area.

 

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