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TUESDAY, APRIL 25, 2017
UNDERSTANDING THE ROLE OF TRUST IN FINANCIAL SERVICES
4:30 PM-5:30 PM |
Track: TOPICAL TALK
Senior Vice President, Research Director and Head of Fraud & Security
Trust is central to the relationship that financial institutions have with their customers. Every stage of a financial relationship, from acquisition through servicing, and especially when fraud comes into play, represents an opportunity to manage that trust. The pressure to get it right is greater than ever because with increased regulatory and media scrutiny around financial service practices, the consequences of a misstep have the potential to be magnified a hundred-fold. During this topical talk, Javelin will engage with attendees to explore the drivers of trust and the challenges that competing business and operational interests can create for maintaining it, along with best practices for bolstering trust to build a strong foundation for a mutually beneficial relationship with customers.
WEDNESDAY, APRIL 26, 2017
THE RISE OF IOP & CONNECTED PAYMENTS
8:00 AM-9:15 AM | Room 19B
Track: Payments Evolution | Intermediate
Director of Payments
The growth of connected devices, better known today as the Internet of Things (IoT), is accelerating at an unbelievable rate. By 2020 there will be more than 50 billion connected devices (6.6 per every person on the planet), up from just under 23 billion devices in 2016. The variety of devices and what they can do for us will become even more diverse. Probably the most important capability that these connected devices will deploy is the ability to make purchases on our behalf. This phenomenon of connected payment devices is quickly developing into the Internet of Payments or IoP.