Banks today are confronting digital, data and customer disruptions that are transforming the entire industry. Retail Banking 2017 will provide a view of the future in these areas, offering insights and a vision of the future on all the issues that are keeping bankers up at night. 

 

Meet with Javelin analysts Jacob JegherMark Schwanhausser and Emmett Higdon

 

Click here to Register! Use promo code JAVELIN to receive a $200 discount off Current rates.

 

THURSDAY, MARCH 23, 2017

DIGITAL BANKING AND EMERGING TECH: WHAT’S NEXT FOR RETAIL BANKING?
11:30 - 12:00

 

SESSION DESCRIPTION
Fintech is booming and is having a profound impact on retail banking. What should banks and solution providers be focused on as they work towards serving consumers in an ever-evolving digital world? There is a lot of buzz in the banking space and it’s critical to zero in on the areas that matter most. This panel discussion will explore a wide range of digital banking and payments themes that will impact consumers. Topics to be covered include next generation mobile solutions, financial fitness tools, bank/fintech partnerships and much more.

 

Moderator: Jacob Jegher, Senior Vice President, Banking and Head of Strategy, Javelin Strategy & Research

Peter Poon, Director of Channel Strategy & Head, Digital Innovation, BMO Financial Group
Ana Liza Grandner, Private Label Banking , Senior Vice President, The Bancorp
Ed Boyle, Managing Director of the Americas, Fidor

 

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THURSDAY, MARCH 23, 2017

EVERYTHING YOU NEED TO KNOW: AI POWERED CHATBOTS
1:45 - 2:15

 

SESSION DESCRIPTION
Banking is one of the industries most at risk of major disruption in the next three years. At the heart of this disruption are innovative financial technologies, such as artificially intelligent chatbots. AI-powered chatbots are opening up new opportunities for financial providers to win valuable Millennial market share.  Rather than searching for their financial information in mobile app menus, users can ask a chatbot straightforward questions through the secure mobile messaging platforms they already use, such as Slack, SMS messaging, and Facebook Messenger. Chatbots can also deliver personalized, proactive money management advice that can help customers improve their financial well-being.  As tech-savvy consumers—especially Millennials—develop higher standards for customer service and convenient, friction-free digital experiences, banks must evolve in order to remain competitive and profitable. Join us to learn how artificially intelligent chatbot technology can help your bank stand out and and reach multichannel Millennials where they already are, providing more convenient access to your products and services.

 

Emmett Higdon
Director, Mobile Practice, Javelin Strategy & Research

 

Rob Guilfoyle
Co-founder & CEO, Abe

 

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THURSDAY, MARCH 23, 2017

HOW TO REDEFINE “PERSONAL” BANKING IN A DIGITAL-FIRST ERA

3:45 - 4:30

Retail Banking 2017 Conference Track: Innovation

 

SESSION DESCRIPTION
Digital banking technology is its own worst enemy. On the one hand, it makes it easier than ever for customers to monitor and manage money with minimal contact with bankers, who have long profited from making banking seem personal and one-to-one in a physical way. To counter the digital convenience conundrum, financial institutions must gather and mine customer data and apply artificial intelligence to redefine the meaning of “personal” in a digital-first era. Increasingly, that will be determined by how well FIs get to know their customers complete financial status, deliver relevant and timely insight, anticipate wide-ranging financial needs in real-time, and position themselves to recommend action for ever-mobile consumers.

 

Mark Schwanhausser

Director, Omnichannel Financial Services, Javelin Strategy & Research

 

Patrick Kelly
AVP for Emerging Technologies, USAA

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