Mobile
November 2009
Four forces should be fueling increased adoption of financial alerts: Money is tight for Americans; identify fraud is on the rise; consumers crave more control over their finances and value alerts; and regulators soon could make alerts a banking requirement. Yet the number of households receiving e-mail and/or SMS text alerts remained flat in 2009, ending four consecutive years of double-digit growth in adoption. The lingering recession and slowed investment obviously are factors, but the real problem is the limited supply and inadequate quality of alert offerings at the financial institution and issuer level. This Javelin report explores national survey data that indicates that consumers are growing dissatisfied with alerts that fail to deliver real-time information, are too generic and are too difficult to tailor on the fly. The report also forecasts adoption for alerts, profiles why regular recipients of alerts make prized customers, what alerts consumers value most, and advises financial institutions how they can profit from alerts by sharing control with their customers. This report is part one of a two-part series; the next report will focus on innovative solutions in the marketplace.
43 pages; 16 charts/graphs
$1500.00
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October 2009
Javelin's 2009 Mobile Banking Scorecard ranks the consumer mobile-banking offerings offered by 18 of the nation's 40 largest banks, based on deposits. The benchmark covered three areas of mobile banking: Features, Access and Marketing. Secret-shoppers harvested information about each bank's features by searching their websites and phoning customer service representatives multiple times. Of the top 40 institutions analyzed from July through September 2009, 18 offered mobile banking to their customers. All told, Javelin reviewed 26 criteria, including 18 features, six points of access and two marketing issues. The 18 banks offering mobile banking were ranked and awarded gold, silver or bronze status. This report also includes a profile of USAA Bank.
50 pages; 20 charts/graphs
$2000.00
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September 2009
Institutions face growing risks to their assets, legal liability and reputations as they seek to securely and conveniently authenticate their customers across multiple channels. With 86% of adults owning a handset, mobile banking is poised for explosive growth. Yet, with each new channel, institutions face a multitude of decisions surrounding strong authentication to determine the best approach that covers all channels balancing the needs for the highest effectiveness against fraud with the greatest convenience for their customers. Implemented correctly, mobile strengthens cross-channel authentication, covering online, mobile, ATM, branch, and call center. Javelin Strategy & Research provides an analysis and ranking of 11 authentication technologies, 15 authentication technology vendors, and 13 mobile banking solutions vendors to assist financial institutions in the decision process and implementation of their FFIEC-compliant multichannel authentication strategy. The model evaluates authentication technologies for application to individual and multiple channels, likelihood of consumer adoption and effectiveness against fraud.
92 pages ; 17 charts/graphs
$2000.00
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September 2009
The contactless/ mobile ecosystem is at present a series of islands, with little to no mutual realization of value among the various constituents. The success of contactless depends on some disruptive factor or wide-scale deployment that bridges the gaps and allows for value creation among all constituents that connects the islands. Until this bridging occurs, Near Field Communication (NFC) and the evolution of mobile payments will flounder in the U.S. market.
45 pages; 24 charts/graphs
$995.00
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September 2009
Now is the time for U.S. financial institutions to invest in mobile banking. American consumers are hungry for better ways to monitor and manage their money — and mobile banking will serve that need better than any other banking channel by providing always-on interaction and real-time financial information. Though mobile banking is in its infancy, Javelin forecasts that it is on a trajectory to evolve into a mainstream banking channel that will serve nearly half of mobile-phone owners by 2014.
48 pages; 18 charts/graphs
$1250.00
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