Coverage Areas

Omnichannel Financial Services

Of particular value to banks and card issuers, Javelin’s financial services coverage provides insight on consumer behavior specific to the online channel, as well as effective consumer interaction on a product and channel basis. Javelin deploys multiple consumer and executive surveys annually to understand evolving consumer attitudes and trends, as well as best practices among financial institutions for product implementation, strategic marketing and cross-selling.

Past reports include: Online Banking and Bill Pay, Personal Financial Management tools, Customer-Driven Architecture, Green Banking, P-to-P services, as well as various reports focused on multiple offerings and aspects of the financial industry.


Intended for payment processors, merchants, acquirers, vendors, billers, card issuing banks and payment networks, Javelin’s payments coverage provides in-depth research on traditional and alternative payments, electronic payment technology and products, bill payment and presentment, and global payments. Javelin provides further insight into consumer preferences and behaviors regarding online payments, payment technology evolution, and forecasts the adoption and usage of certain payments products.

Past reports include: Javelin’s Online Payments Forecast, Online Bill Payment and Presentment Overview, Electronic Payment Technology, Global Payments, as well as various reports focused on consumer attitudes and behavior toward traditional and alternative payments.

Security, Risk & Fraud

Geared towards all multi-channel financial institutions, payment networks, merchants and billers, this coverage area encompasses all identity fraud and safety topics that Javelin researches, with the goal of providing effective business intelligence surrounding consumer attitudes related to identity fraud, and the most effective ways for financial institutions and others to combat identity fraud—both in online and offline channels. Javelin offers insight into PCI compliance, industry regulations, consumer behavior, and the latest trends and technologies in online and mobile security.

Past reports include Javelin’s annual Identity Fraud Survey Report (the most comprehensive overview of identity fraud from the victim’s perspective), Online Banking and Card Issuer Safety Scorecards, as well as various analyses of consumer behavior regarding security and identity fraud issues and the latest industry practices, legislation, and technologies.


The mobile channel has become the most recent and innovative solution for the financial and payments industries. Javelin is able to offer competitive benchmarking, consumer preference data, mobile payment solutions, the latest security practices, marketing opportunities, and technologies and trends for the mobile channel. As this industry evolves, Javelin provides the necessary information for those interested in entering and capitalizing on mobile opportunities.

Past reports include: Contactless Payments, Mobile Authentication, Mobile and Smartphone Forecast, Gen Y Mobile Banking, as well as various studies analyzing the direction of and the behavior of consumers toward the mobile channel.