January 2014 by Mark Schwanhausser

One of Javelin’s goals is to identify when there’s a disconnect between what consumers want and what bankers think consumers want. That’s because bankers who misjudge their customers’ desires are at risk of investing scarce dollars on projects and...

October 2013

The most interesting keynote speaker session at ATM, Prepaid, and Debit Forum was the final session on Monday, featuring panelists from the top debit card networks in the U.S. Panelists included representatives from the full spread of debit networks...

June 2013 by Mark Schwanhausser

This past weekend, though, consumers got three pieces of evidence from USAA, Wells Fargo and BB&T of how far and fast things are evolving in the opposite direction – and how mobile banking is redefining online banking for the better.

From here on, you’ll predominantly hear Javelin describe things from an “omnichannel” perspective rather than a “multichannel” perspective. It’s not just a nuance to provide an excuse to print up new business cards, tweak our website, and update my...

May 2013 by Mark Schwanhausser

Pageonce has succeeded in making a name for itself as a direct-to-consumer personal finance management app that has leapfrogged better-known Mint. Starting today, however, it is setting out to make a name for itself that consumers will recognize. It...

February 2013 by Mark Schwanhausser

There is a spirited conversation occurring in a Personal Finance Management subgroup on LinkedIn, spurred by Mary Wisniewski’s column in American Banker about how “PFM Defies Definition.” The heart of the discussion points to the growing awareness...

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