The Amazon Prime membership is undoubtedly one of the best online loyalty programs available today, and so this significant price change will likely be a true test of just how much consumers are willing to pay for the perks of free shipping and...

Person to person (P2P) payments are quickly becoming a regular feature of today’s banking industry. ClearXchange, the P2P payment platform that developed as a partnership between Bank of America, Chase, and Wells Fargo, has announced that it has...

One of Javelin’s goals is to identify when there’s a disconnect between what consumers want and what bankers think consumers want. That’s because bankers who misjudge their customers’ desires are at risk of investing scarce dollars on projects and...

Drawing from Mossberg’s list, here’s my top 5 of the products that rewired our brains and raised new consumer expectations for what technology should be able to do:

The most interesting keynote speaker session at ATM, Prepaid, and Debit Forum was the final session on Monday, featuring panelists from the top debit card networks in the U.S. Panelists included representatives from the full spread of debit networks...

U.S. Bank and Western Union announced some great news for mobile money transfers.

This past weekend, though, consumers got three pieces of evidence from USAA, Wells Fargo and BB&T of how far and fast things are evolving in the opposite direction – and how mobile banking is redefining online banking for the better.

From here on, you’ll predominantly hear Javelin describe things from an “omnichannel” perspective rather than a “multichannel” perspective. It’s not just a nuance to provide an excuse to print up new business cards, tweak our website, and update my...

Pageonce has succeeded in making a name for itself as a direct-to-consumer personal finance management app that has leapfrogged better-known Mint. Starting today, however, it is setting out to make a name for itself that consumers will recognize. It...

There is a spirited conversation occurring in a Personal Finance Management subgroup on LinkedIn, spurred by Mary Wisniewski’s column in American Banker about how “PFM Defies Definition.” The heart of the discussion points to the growing awareness...