August 2016 by Al Pascual

It seems that with every day that passes we hear about a new authentication approach or threat. All this noise makes it easy to understand how we may end up glossing over really important, seemingly obvious factors that affect the authentication of...

July 2016 by Mark Schwanhausser

My list of financial anachronisms starts with the concept of monthly statements, paying a stack of bills on a weekend, and the biweekly or monthly paycheck. Too often, we make it hard for customers to think outside the box because we ourselves still...

July 2016 by Emmett Higdon

Now that the largest banks in the land have come together to make settlement speed a competitive advantage in the P2P space, they still must address the complex customer experience and lack of mobile support that continues to drive customers in...

May 2015 by Ian Benton

Every few years I like to go back and re-read a clever little article called Imagining the Google Future. In 2006, CNN tapped a group of tech gurus and futurists to cook up four visions for the company’s evolution. With a decade of hindsight, a few...

October 2014

This is my first inaugural blog here at Javelin and I will be talking about the intersection of experience design and payments. “The payment experience”—it is, if you think about it, distinctively human. Bartering, trading, transacting—all...

January 2013

Customers desire the flexibility to select the easiest and most convenient channel in which to conduct their business. For instance, I may want start to filling out a loan application at home on my iPad and then decide go to down to my local branch...

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