For some millennials, the end of summer still signals the beginning of a new school year. For many of us in banking and payments, the end of summer means it’s time to pick a pair of loud socks, throw on a lanyard and get ready to learn all the strange new buzzwords (e.g. optichannel, friction-ful) the Fall conference season has to offer. 

This year, I’ll be straddling the two, moderating the closing keynote at the Banking Customer Experience Summit in Chicago. I’ll lead a panel discussion with college-age millennials, who will be sharing unfiltered opinions on how well the financial community is meeting their banking and payments needs. It should yield some great food for thought, and hopefully help debunk some of the prevalent myths about the largest living generation. 

How well do you know millennials? Well enough to spot the lie in the millennial data below? Head to the comments to see the right answers, and let me know how you did while you’re at it. Too easy? Stop by the Customer Experience Summit and get some first-hand feedback from your future millennial customers. 

  1. Millennials would switch to a digital only bank if the products were superior
  2. After the great recession, millennials prefer smaller banks
  3. The majority of millennials would use voice banking if it was available.


About Daniel Van Dyke

Daniel is an Analyst in Javelin's Mobile practice area. His contributions at Javelin have informed market trends in mobile banking, payments, and technology initiatives for top financial institutions and vendors. In his three years at Javelin, Daniel has co-authored reports on mobile wallets, mobile POS, photo banking, digital channel strategies, and other emerging trends. Additionally, he has tracked emerging mobile banking trends and the obstacles for consumer adoption for the largest 25 financial institutions and mobile banking vendors.

Leading banks, credit unions and fintech companies have tapped Daniel's strategic insights through advisory services, custom reports, and webinar presentations. His mobile research and thought leadership have attracted growing media interest, from a live appearance on Fox Business News to consistent coverage in trade publications.

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