Mobile Wallets Go Up

Apple Pay’s long awaited release last October ignited a furry of moves, announcements, and acquisitions in the mobile wallet space. For a full analysis, check out our new report: 2015 Gang of Five: Apple Pay vs. Android Pay vs Samsung Pay vs PayPal “Pay”?.    Samsung is Apple’s top competitor for U.S. smartphone marketshare. Naturally, when Apple Pay came out, Samsung needed to respond. On February 18, it retorted by buying LoopPay, a technology that permits mobile payments to be made on a mag stripe terminal using MST. Now that Samsung incorporated LoopPay into its own offering, Samsung Pay, it now offers both a forward (NFC) and backward (MST) compatible payment method. MCX, the merchant initiative that controls about $1 trillion in retail spend, also recognized the threat posed by Apple’s offering. Several MCX merchants immediately blocked Apple Pay citing an exclusivity clause - and the impending release of their own mobile wallet offering, CurrentC, due to come out by mid- year 2015. The technology for MCX will be provided by Paydiant. Paydiant, for those that don’t know, is also the banks’ white label mobile wallet provider. And to complicate matters, PayPal, which is undergoing separation from eBay in 2015, purchased Paydiant in March. The acquisition of Paydiant by PayPal, a leading mobile wallet contender, further advanced the possibility of banks and merchants working together to offer mobile wallets. Putting a mobile wallet inside a banking app is a beautiful idea - but the devil is in the details. CurrentC is convoluted enough already with just big merchant competitors working together. There’s little precedent for success when competitors work together. Add into the mix the fact that FIs and merchants are not exactly friendly, and you get the picture. It would lower merchant costs to directly debit the consumer’s account. And consumers do prefer their own bank’s mobile wallet over any other. Nonetheless, it’s very difficult for “frenemies” to work together, even if they share a common goal.

And Mobile Wallets Go Down

Case in point is Softcard. Softcard was the mobile network operators’ mobile wallet. Verizon, AT&T, and T-Mobile together control about 70% of the U.S. total wireless market. Deep consumer subsidies meant they also controlled what got on their phones and the access to their chips. But even with those strengths, Softcard could never get off the ground. In February, it sold much of its IP and technology to Google, and then shut down. Google Wallet had been shut out of the networks phones, so it developed NFC-Host Card Emulation, as a cloud countermove to the carrier’s blockade. The blockade is over- Softcard is vanquished. Google Wallet will now come preinstalled.

When Will Mobile Wallets Go All Around?

The EMV ‘liability shift’ deadlines are approaching in October. Merchants must replace old terminals with EMV capable technologies or face possible new costs. This opportunity is the Trojan Horse for mobile wallets. As merchants sub out their terminals, Apple’s move to NFC has signaled to the market that NFC contactless capabilities should be built into the mix. Samsung Pay jumped onto the pile. Google was already there. If merchants can be persuaded to accept NFC, mobile wallets will finally go all the way around.  

Author

About Mary Monahan

Mary Monahan is Executive Vice President and Research Director of Mobile for Javelin Strategy & Research.

Mary brings 10 years of successful direct financial services industry experience to her clients.  Before joining Javelin, she was a Vice President at Wells Fargo Bank where she supervised a $650 million portfolio of commercial, consumer, and real estate loans; and co-directed lending for 35 retail branches, five business-lending centers and one real estate loan center. She specializes in the psychology of why people spend money and the implication for mobile initiatives.

Ms. Monahan’s prior experience includes:

  • Vice President, Commercial Banking Group, Wells Fargo Bank, Los Angeles County, CA.Marketed and managed tailored financing services to growth companies.
  • Assistant Vice President and Manager, Business Lending Center, Wells Fargo Bank, Southern CA. Tripled portfolio; penetrated new strategic asset area for bank.
  • Loan Supervisor, Retail Banking Group, Wells Fargo Bank, San Jose Region, CA. Co-supervised a $652 million portfolio of commercial, consumer, and real estate loans; Co-directed lending for 35 retail branches, five business-lending centers and one real estate loan center; Managed loan officer training and mentoring.

Ms. Monahan holds a B.A. in Economics/English from San Diego State University and an MBA, with a concentration in Finance, 2000, from the Graduate School of Management, University of California at Davis. Ms. Monahan was awarded the University of California Scholar’s Grant and the Faulkner Fund Grant. She resides in the San Francisco Bay Area.

 

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