Blog Date: January 14, 2013
Author(s): Mark Schwanhausser

California once again is looking to flex its muscles as a trend-setter in national politics and policy – this time in the area of protecting consumer privacy in the rapidly accelerating era of mobile commerce and Big Data.

Blog Date: January 8, 2013

Customers desire the flexibility to select the easiest and most convenient channel in which to conduct their business. For instance, I may want start to filling out a loan application at home on my iPad and then decide go to down to my local branch...

Blog Date: January 2, 2013
Author(s): Mark Schwanhausser

Last month's backlash against Instagram's overly broad proposed terms of service is the latest reminder that consumers are easily enraged if they feel companies are abusing their data and relationships. That is essential to understand for anyone...