BILL-PAY INNOVATORS (PART 2): Players to Watch — From to Zumbox

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This report is a companion to “Bill-Pay Innovators (Part 1): What Challengers Must Do to Reshape How Americans Pay Bills” — a Javelin report that analyzes the opportunities and challenges facing a crowded field of innovative companies that are seeking to transform the chore of paying bills, either online or through mobile devices. The success of these innovators will depend upon their ability to stand out from the pack, clearly articulate the consumer pain they aim to alleviate, and demonstrate the control and practical advantages they have over paying bills through financial institutions, at biller websites, or by mail. This report profiles bill-pay innovators that include longtime players Quicken (and Mint) and MyCheckFree, as well as innovators with particular strengths in money management (Pageonce), paying bills ( and Billeo), and digital archives (Doxo, Manilla, Volly, and Zumbox). The profiles detail each company’s position in the market, target audience, key features, pricing factors, and mobile capabilities among other factors.


Primary Questions for Each Innovator:

  • What does it do?
  • What consumer pain point does it aim to alleviate?
  • Who is the target audience?
  • What are its key features?
  • How is it priced?
  • What mobile apps has it developed?



The vendor analysis in this report — which is a companion to “Bill-Pay Innovators Part 1: What Challengers Must Do to Reshape How Americans Pay Bills” — is based on interviews with executives from each of the companies. Javelin gathered additional information from corporate websites and public sources. To evaluate companies, Javelin interviews and research delved into corporate positioning, the availability of specific features and functionality, as well as pricing, corporate milestones, and goals.

The companies profiled are, Billeo, Doxo, Manilla, MyCheckFree (Fiserv), Pageonce, Quicken and Mint (Intuit), Volly, and Zumbox.

This report also draws on data collected online from a random-sample panel of 2,304 consumers in August 2011. The overall margin of sampling error is ±2.04 percentage points at the 95% confidence level. The data is weighted to reflect the U.S. population in terms of gender, age, income, and ethnicity.


Price: $500 (29 pages; 3 charts/graphs)

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