8TH ANNUAL CARD ISSUERS' SAFETY SCORECARD: Proliferation of Alerts Lead to Quicker Detection Time and Lower Fraud Costs

8TH ANNUAL CARD ISSUERS' SAFETY SCORECARD
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Overview

Javelin’s Eighth Annual Card Issuers’ Identity Safety Scorecard analyzed and ranked the top 20 U.S. card issuers’ customer-facing security features. Issuers were scored based on Javelin’s Prevention, Detection, and Resolution™ model. Incidence of credit card fraud has increased 87% since 2010, culminating in an aggregate fraud loss of $6 billion. While issuers’ investment in detection and resolution has resulted in an influx of customer-facing tools and falling average detection times among credit-card fraud victims, the rising incidence rate indicates that credit card issuers should prioritize preventing fraud. The purpose of this report is to provide credit card issuers insight into how the industry’s current customer-facing security measures are mapping against recent fraud trends and how issuers can improve their current security infrastructure.

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Primary Questions

  • What customer-facing security measures are currently being offered by major credit-card issuers?
  • What customer-facing security measures are popular among major issuers and which measures are not?
  • How are current security measures addressing recent fraud trends?
  • How can third-party security vendors fill security needs among card issuers?
  • Where can issuers invest in security that would provide the greatest impact on fraud?

 

 

Companies Mentioned

American Express

Google

Apple

HSBC

Associated Bank

JPM Chase

Bank of America

Navy FCU

Barclays

Nordstrom

BB&T

Pentagon FCU

Cabela's WFB

PNC

Capital One

State Farm Bank

Citibank

SunTrust

Citizens

U.S. Bank

Discover

USAA

Fifth Third Bank

Wells Fargo

First National Bank of Omaha

 

Price: $2000 (41 pages; 27 charts/graphs)


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