Mark Schwanhausser, Director of Omnichannel Financial Services,
Mark Schwanhausser is Javelin’s Director of Omnichannel Financial Services. Mark strategizes about how financial institutions can track and serve customers across whatever channels they use, and provide a consistent, integrated brand and user experience. Mark helps banks and credit unions profitably enable customers to monitor and manage their money more smartly through technology such as online banking, mobile banking, personal finance management tools, financial alerts, and any technologies on the horizon.
Mark specializes in how to develop long-term profitability by redefining personal finance management for a mass market, serving the critical needs of Moneyhawks™ and Gen Y.2™ consumers, building better bill-pay for the underbanked, converting 22 million Americans to the habit of paying bills through their bank or credit union, transitioning more customers to the paperless lifestyle, and holding private conversations in a public forum on social networks such as Twitter.
Before joining Javelin in April 2008, Mark worked nearly 26 years for the San Jose Mercury News, most of it as a personal finance reporter writing about money and emerging trends in financial services and payments technology.
Mark has a bachelor’s degree in journalism from the University of Missouri at Columbia and attended Antioch College. He lives in Pleasanton with his wife and has four children.
Selected Recent Reports
- ONLINE BANKING AND BILL-PAYMENT FORECAST 2014-2019: Tech-Savvy Moneyhawks Foreshadow New Bill Pay Habits
- NEW MONEYHAWKS: Highly Profitable and Engaged Customers Defining the Future of Banking
- INVESTING IN WEARABLES FOR FINANCIAL SERVICS—WHY NOW?