Account Safety in Banking Award evaluates the performance of individual FIs on their ability to protect their customers from third party fraud. The award provides timely and actionable benchmarking tailored to current and emerging fraud trends based on findings from largest depository financial institutions in the US. Javelin’s Account Safety in Banking Scorecard consists of 160 individual criteria related to protecting consumer depository accounts from third-party fraud threats. Financial institutions were scored according to Javelin’s Protection, Detection, and Resolution® Model.
Credit Card Issuers are evaluated on availability of features to protect consumers in the prevention, detection and resolution stages of fraud. This award evaluates not the strength of the security system on the back end, but rather the extent of sharing information to cardholders about safety features to improve the customer experience.