Digital Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn’t stand still – neither does Javelin Strategy & Research. Our Digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Javelin offers two separate but related digital banking practices: Digital Strategy & Experience and Mobile & Online Banking.

Surging Digital Demand: Turning Interest into Adoption

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Join Javelin President Jacob Jegher and Digital Banking Director Emmett Higdon for a discussion on digital opportunities and priorities. Javelin will explore how top banks are responding, and provide recommendations on maximizing digital channel...

Selecting a Digital Banking Platform Provider

Javelin Report
Date: March 10, 2020
Author(s): Emmett Higdon
Javelin maps digital banking vendors’ core competencies and differentiating capabilities to look “beyond the RFP” at the experiences and customer engagement that these platforms can deliver.
Intuit’s planned $7.1 billion acquisition of Credit Karma has the potential to make it the dominant provider of consumer leads to digital financial institutions. But growing concerns about consumer data privacy and Intuit’s track record shepherding...
This report provides an overview of those critical trends that will shape the industry over the next decade, provides a framework for how banks should think about bank switching and bank choice for their business customers, and proposes a variety of...
This original report, sponsored by TransUnion, examines the role that consumer access to credit scores and credit file data plays in the promotion of financial inclusion, responsible borrowing habits, and more transparent and accurate...
Digital account opening isn’t meeting its potential in Canada, where too few consumers apply for their checking accounts entirely through digital channels. Many applicants continue coming to the branch, the highest-cost channel, to fulfill their...
Visa’s acquisition of Plaid stirs up questions that span the retail financial world — from banking and payments to investing and lending. 

Gamification Reaches a Pivotal Point in 2020

Javelin Report
Date: December 18, 2019
As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, maps...

2020 Small Business Banking & Payments Trends

Javelin Report
Date: December 3, 2019
Author(s): Ian Benton
Javelin outlines three key areas small business bankers should consider to be key priorities in the coming year: electronic payments, serving the expanding freelance and self-employed market, and digital account opening for business products.
As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.

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