Digital Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn’t stand still – neither does Javelin Strategy & Research. Our Digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Javelin offers two separate but related digital banking practices: Digital Strategy & Experience and Mobile & Online Banking.

South Dakota v. Wayfair Inc.

Javelin Report
October 16, 2018
As digital commerce has developed over the past 30 years, the Supreme Court of the United States (SCOTUS) has twice ruled on the issue of taxation. Most recently, a June 21, 2018 ruling in South Dakota v. Wayfair Inc. now allows a state to collect...

All Eyes On Bank of America's Virtual Assistant

Javelin Report
October 11, 2018
​Bank of America first announced its ambitious plans for a mobile banking virtual assistant in the fall of 2016. Dubbed “Erica,” the bank’s assistant ultimately took more than two years of development to reach customers. Erica went live in selected...

New Small Business Neobanks Hit the Market

Javelin Report
October 9, 2018
In May 2018, Javelin published an overview of the nascent market of small-business-focused neobanks — fintech companies that have built a branchless, mobile-first feature set for business owners while partnering with chartered banks to hold deposits...
Javelin’s 2018 Mobile Banking Scorecard seeks to help financial institutions lay out a strategic road map that leads to deeper engagement and more lasting customer relationships. It provides a data-driven assessment of more than 200 mobile features...
This report revisits the themes found in Javelin’s 2016 report “Overhauling Mobile Banking for Small Business: Moving Beyond Consumer-Focused Features.” This update of small business mobile banking was undertaken because of the widespread use of...
Chase and Wells Fargo have unveiled mobile banking apps this summer that are innovative, provocative, and inherently risky experiments. In the first of two case studies, Javelin examines Chase’s Finn app, released in June, to be followed by a look...

7 Ways to Reinvent Paying Bills in a Mobile Era

Javelin Report
September 20, 2018
FI bill pay is at a crossroads — and at a virtual standstill. When it comes to the never-ending chore of monitoring and paying bills, consumers are not about to choose between paying bills through their FI or directly at billers. They have made it...
Javelin’s Online Banking Scorecard is a follow-up to “Building Better Online Banking,” which detailed strategic principles that will help FIs evolve along Javelin’s Digital Banking Maturity Path and cement long-term banking relationships built on...
Analysts from Javelin’s Small Business Banking practice attended three conferences in the spring and summer of 2018: FinovateSpring, LendIt Fintech, and the SourceMedia Digital Banking conference. Of the firms presenting, Javelin identified four...

Digital Banking for Gen Z

Javelin Report
August 16, 2018
This report delves into the unprecedented historical and cultural moment into which Gen Z is emerging and explores what the implications are for digital banking strategists, marketers, and executives. It will be vital for banks to understand this...

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