E-commerce transactions constitute a growing share of the overall retail market, prompting merchants and payments processors alike to expand their platforms for card-not-present (CNP) payment acceptance and processing. While most e-commerce processors and platforms facilitate traditional methods of payment, today’s offerings differ greatly in international processing focus, fraud and security features, mobile capabilities, reporting and other back-end processing functions. This report scores seven leading e-commerce platform providers — some of which offer multiple platforms for e-commerce transactions — identifying each platform’s key product features and examining each provider’s value proposition, market positioning, and differentiation.
- How are consumer online payment trends shaping over time?
- What are the key reasons for people not transacting online?
- Who are the leading e-commerce payment processors, and how do their platform offerings differ?
- How are e-commerce platform vendors embracing mobile technology?
- What is the scope of each company’s domestic and international payment-processing capabilities?
- What payment-management features does each platform offer to merchants?
- What back-end features (e.g., fraud prevention and security, authorization, chargeback processing) does each e-commerce company offer to merchants?
- How can e-commerce vendors and online retailers best meet the demands of today’s online shopper?
Amazon, American Express, Apple, Bill Me Later, Chase Paymentech, CyberSource, Diners Club International, Discover, First Data, FIS, Google, Heartland, Intuit, JCB, MasterCard, PayPal, RIM, Visa, WalmartMethodology
This report compares e-commerce platform solutions offered by vendor organizations.
- Javelin collected the data using a combination of a detailed vendor questionnaire and in-depth interviews conducted with senior vendor representatives
- Oonline data collected from a random-sample panel of 3,213 consumers in October 2013.