Overview

The COVID-19 pandemic brought about a significant increase in the use of digital and remote loan closings. But in many ways, the circumstances of the pandemic forced the hand of lenders and consumers to adopt these tools. Implementing these capabilities permanently requires a comprehensive strategy encompassing every facet of a mortgage company’s operations, from origination to servicing, and often requires the technology and services of numerous vendor partners. This report provides an overview of recent developments and trends in digital closing capabilities and offers insights to help lenders develop their digital closing strategies.