Custom Research

With hands-on expertise of seasoned industry professionals, our researchers collect and analyze data from consumer and business end-users, financial providers, merchants, billers and other entities that help our clients become successful. As a leading independent provider of nationally-representative, quantitative research focused exclusively on financial services topics, Javelin applies rigorous statistical methodologies and in-depth primary research to pinpoint dynamic risks and opportunities for our custom clients.

Our research team is experienced in quantitative and qualitative methods, multiple data-collection modes, advanced statistical techniques, and report creation that include a keen understanding of the client’s goals, an easy-to-read summary, and action-ready recommendations. Client deliverables include: custom presentations, comprehensive reports, educational whitepapers for training and building awareness, and jointly sponsored webinars to attract new customers.

Research Mechanisms

  • Quantitative Consumer Surveys
  • Qualitative Exec Surveys
  • Customer (Client) Surveys
  • Retention & Loyalty
  • Competitive Benchmarking
  • CSR Calls & Secondary Research
  • Focus Groups
  • Proprietary Panels

Types of Research Projects

  • Consumer Surveys
  • Conjoint or Trade-Off Analysis
  • Customer Satisfaction Surveys
  • Competitive Benchmarking
  • In-Depth Executive Interviews
  • Focus Groups

Types of Research Methodologies

  • Longitudinal Online Surveys
  • Phone (CATI) Surveys
  • Mystery Shopper
  • Target Audience
  • Executive Interviews
  • Intercept