Customer Satisfaction Surveys

Javelin is able to obtain unbiased, unparalleled feedback for our clients by surveying their customer base. Typical examples of applied research projects range from forecasting and optimizing adoption rates of new products/services to providing competitive benchmarking, cross-selling opportunities, and assessing customer satisfaction for retention and loyalty programs. Javelin works closely with its custom clients to identify objectives and develop specific project objectives that deliver upon expected outcomes.

For more information on our customer satisfaction surveys, please contact us at