Digital Lending Research

Optimize the stages of consumer lending with digital technology

Technology is reshaping the expectations and experiences of borrowers. Customers are being influenced by an ever-broadening set of digital interactions. As a result, expectations as to the quality and immediacy of the borrowing experience are rising. Javelin Strategy & Research provides strategic insights to clients who want to exceed the expectations of borrowers, helping them deliver a world-class digital lending experience.

Servicing Portfolio Defense

Javelin Report
Date: August 18, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report examines the most effective strategies for tracking these behaviors and how servicers can best use these insights to retain borrowers and earn their customers’ business on their next loans.

How Servicers Should Prepare for the End of COVID-19 Forbearances

Impact Note
Date: June 8, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
More than 4 million mortgage borrowers have obtained forbearances since the federal CARES Act was passed to provide economic relief due to the COVID-19 pandemic. At approximately 8.53% of total servicing volume, the rate of mortgages in...

Why GSE Data Standards Matter for Digital Mortgage Innovation

Javelin Report
Date: May 18, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report details the capabilities of the UMDP assets. It also outlines strategies for mortgage companies to use these resources to improve their digital mortgage capabilities and provide a more engaging borrower experience...

Coronavirus Refi Boom Exposes Gaps in Mortgage Automation

Impact Note
Date: March 18, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
Mortgage rates hit new record lows this month. But with lenders seemingly unable to scale operations to keep up with the surprise surge in demand, loans with historically low rates have become about as scarce as toilet paper during the coronavirus...
Intuit’s planned $7.1 billion acquisition of Credit Karma has the potential to make it the dominant provider of consumer leads to digital financial institutions. But growing concerns about consumer data privacy and Intuit’s track record shepherding...

Trust in Lending

Javelin Report
Date: March 4, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report leverages a new segmentation of Javelin’s Trust, Innovation, and Partnership (TIP) model designed to assess perceptions between borrowers of mortgage, auto, and other loans and consumers without loans. It explores the implications of...
This original report, sponsored by TransUnion, examines the role that consumer access to credit scores and credit file data plays in the promotion of financial inclusion, responsible borrowing habits, and more transparent and accurate...

Emerging Channels in Lending

Javelin Report
Date: December 11, 2019
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report explores the boundaries being pushed across the consumer lending ecosystem to create easier, more engaging experiences than could have ever once been imagined and examines the strategies needed to make these new approaches work.

2020 Digital Lending Trends

Javelin Report
Date: December 3, 2019
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report provides an overview of three trends that will be critical for lenders to address or to start addressing in the coming year, along with the strategies and decisions lenders must consider to effectively respond to, or even get ahead of,...

Lending to Gen Z

Javelin Report
Date: November 14, 2019
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report explores the economic, societal and cultural circumstances that differentiate Gen Z from Millennials and older generations and details the steps lenders must begin taking now to adjust their approach to acquiring, selling to, and...

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