Digital Strategy & Experience Research
Leverage digital capabilities to improve customer experience and engagement
The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Plan for "what's next" by evaluating market shifts and strategically aligning offerings with objectives and consumer expectations.
Gamification Reaches a Pivotal Point in 2020
Javelin Report
As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, maps...
2020 Digital Banking Trends
Javelin Report
As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.
Challenger Banks Target Paycheck-to-Paycheck Prospects
Javelin Report
U.S. digital-only challenger banks have long touted low fees as their primary benefit. No monthly account charges and free ATM transactions help position the mobile apps as consumer-friendly alternatives to giant banks. Several of these neobanks...
Creating a Mobile Customer Service Continuum
Javelin Report
Nearly 140 million Americans have used mobile banking in the past 30 days. For many of them, the mobile banking app has become their primary account management tool. Just 42% of these consumers, however, believe that they can resolve most customer...
The Power of Translating Transactions into Plain Language
Advisory Webinar: Client Login Required
Join Mark Schwanhausser and Emmett Higdon as they discuss how to rethink the ledger through the eyes of mobile-first customers.
Why It’s Time to Fix the Four Flaws of Transaction Ledgers
Javelin Report
Javelin’s report exposes problems that plague FIs big and small, sometimes caused by shortcomings in core banking technology, incremental upgrades, and poorly integrated services and features. But this review – illustrated with nearly 70 screenshots...
Banks Shift Wallet Focus from Payments to Control
Javelin Report
Several large banks have shuttered their mobile wallets in the past year, and the landscape has shifted significantly. The most recent news comes from Wells Fargo, which next month will eliminate the contactless payment functionality built into...
Why Finn’s Lessons Should Outlive Its Brand
Javelin Report
Less than a year after Finn’s nationwide release in June 2018, Chase announced that it would retire its millennial-focused app in August. Many in the press and the Twitterverse painted Finn as a failure because it didn’t gain significant...
Optimizing Digital Onboarding
Advisory Webinar: Client Login Required
Join Javelin for an exploration of these digital disconnects, a look at some emerging best practices, and lessons from consumers on how to improve the onboarding process.
Maximizing Digital Onboarding Efficiency
Javelin Report
Banks have invested heavily to create seamless account-opening flows that move across lines of business and digital channels. Such efforts have dramatically reduced abandonment and lifted the percentage of new accounts opened through digital...
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