Digital Banking is the leading and largest digital banking event in the industry, covering innovation in financial services for consumer and commercial customers around mobile, digital, AI, payments, data, blockchain, CX, disruption, innovation, privacy, API, channel and technology strategies.
Moderator: Emmett Higdon
Time/Date: Wednesday, December 9. 1:00pm - 1:30 pm PST
Virtual assistants are one of the best features available for mobile banking, offering a simplified, intuitive way to bank unlike any other. Banks are working on making their virtual assistants more sophisticated than yesteryears’ chatbots which performed basic banking tasks like making transfers, paying bills and checking balances. Virtual assistants provide more in-depth and detailed help, involving multi-screen transactions and more detailed assistance for their customers removing the need to search through multiple screens to find what you want to do and the need to tap through a multi-step process.
Hear two leading financial institutions as they discuss how virtual assistants have created an improved customer experience, transactional ease and increased servicing functionality, along with future plans for this smart technology.