Banks today are confronting digital, data and customer disruptions that are transforming the entire industry. Retail Banking 2017 will provide a view of the future in these areas, offering insights and a vision of the future on all the issues that are keeping bankers up at night. 


Meet with Javelin analysts Jacob Jegher and Mark Schwanhausser 


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THURSDAY, MARCH 23, 2017

DIGITAL BANKING AND EMERGING TECH: WHAT’S NEXT FOR RETAIL BANKING?
11:30 - 12:00

Moderator: Jacob Jegher, Senior Vice President, Banking and Head of Strategy, Javelin Strategy & Research

Additional Speakers to be Announced


SESSION DESCRIPTION
Fintech is booming and is having a profound impact on retail banking. What should banks and solution providers be focused on as they work towards serving consumers in an ever-evolving digital world? There is a lot of buzz in the banking space and it’s critical to zero in on the areas that matter most. This panel discussion will explore a wide range of digital banking and payments themes that will impact consumers. Topics to be covered include next generation mobile solutions, financial fitness tools, bank/fintech partnerships and much more.


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THURSDAY, MARCH 23, 2017

HOW TO REDEFINE “PERSONAL” BANKING IN A DIGITAL-FIRST ERA

3:45 - 4:30

Retail Banking 2017 Conference Track: Innovation

Mark Schwanhausser, Director, Omnichannel Financial Services, Javelin Strategy & Research


SESSION DESCRIPTION
Digital banking technology is its own worst enemy. On the one hand, it makes it easier than ever for customers to monitor and manage money with minimal contact with bankers, who have long profited from making banking seem personal and one-to-one in a physical way. To counter the digital convenience conundrum, financial institutions must gather and mine customer data and apply artificial intelligence to redefine the meaning of “personal” in a digital-first era. Increasingly, that will be determined by how well FIs get to know their customers complete financial status, deliver relevant and timely insight, anticipate wide-ranging financial needs in real-time, and position themselves to recommend action for ever-mobile consumers.





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