Fraud Management Research

Stay ahead of threats to keep customer accounts and identities safe

Effective fraud management creates a real competitive advantage: the trust of consumers. Javelin Strategy & Research’s insights guide financial institutions, as well as fintech and security firms, as they innovate to safeguard their customers and grow their businesses.

Securing the Contact Center

Javelin Report
Date: December 16, 2019
Author(s): Krista Tedder
Research Topic(s): Fraud Management, Fraud & Security
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security needs...

2020 Fraud Management Trends

Javelin Report
Date: December 3, 2019
Author(s): Kyle Marchini
Research Topic(s): Fraud & Security, Fraud Management
Fraud is continually evolving, and technology can mitigate the risk. But technology can also be the risk. The way consumers interact with financial institutions, how payments move, and the manipulation of artificial intelligence are areas in 2020...

EMVCo Secure Remote Commerce (SRC)

Javelin Report
Date: December 2, 2019
Research Topic(s): Fraud Management, Fraud & Security
U.S. digital-only challenger banks have long touted low fees as their primary benefit. No monthly account charges and free ATM transactions help position the mobile apps as consumer-friendly alternatives to giant banks. Several of these neobanks...
The growth of fraud over the past decade has fueled the rise of a sophisticated criminal economy. Individuals getting started in fraud, or existing teams changing their focus, rarely need to build their own tools, instead turning to marketplaces...

The Evolution of New Account Fraud

Date: July 25, 2019
Author(s): Kyle Marchini
Research Topic(s): Fraud Management, Fraud & Security
This original report, sponsored by GIACT®, examines the challenges posed by the evolving threat of fraudulent account opening. As fraudsters have broadened their targets, organizations outside traditional financial services have had to confront the...

The New Criminal Toolbox: What FIs Need to Know About Crimeware

Advisory Webinar: Client Login Required
Date: July 2, 2019
Author(s): Kyle Marchini
Research Topic(s): Fraud Management
Join Javelin for an exploration of these digital disconnects, a look at some emerging best practices, and lessons from consumers on how to improve the onboarding process.

2019 Identity Protection Service Market Report

Javelin Report
Date: June 6, 2019
Author(s): Kyle Marchini
Research Topic(s): Fraud Management, Fraud & Security
After a challenging 2017, the identity protection service (IDPS) market rebounded in 2018, growing 16% to reach $4.3 billion in revenue. While notable growth in direct-to-consumer sales demonstrates that many consumers value the protections offered...
This original report, sponsored by NICE Actimize, examines the fraud threats facing instant payments and charts a path forward for organizations to learn about the challenges and best practices from previous faster payments initiatives...
This report spotlights several new and innovative vendors based on a select set of criteria. The firms had to have marketed themselves to financial services clients; be considered an early-stage company (no more than B-Series funding); offer an...
Javelin’s 2019 Identity Fraud Study provides comprehensive analysis of fraud trends in the context of a changing technological and regulatory environment in order to inform consumers, financial institutions, and businesses on the most effective...

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