Fraud Management Research

Stay ahead of threats to keep customer accounts and identities safe

Effective fraud management creates a real competitive advantage: the trust of consumers. Javelin Strategy & Research’s insights guide financial institutions, as well as fintech and security firms, as they innovate to safeguard their customers and grow their businesses.

This report, sponsored by SAS, explores how the increasingly digital nature of payments changes how fraud occurs and how mitigation efforts need to adapt. This report is based on 120 independent interviews of payment and security...

Identity Fraud in the Digital Age

Whitepaper
Date: October 1, 2020
Author(s): John Buzzard
Research Topic(s): Fraud Management, Fraud & Security
This original report sponsored by GIACT examines the challenges of identifying criminal activity associated with new account openings. As criminals exploit technology and consumers become increasingly dependent on digital technology,...

Fight or Flight: The Impacts of a Data Breach Event

Javelin Report
Date: September 17, 2020
Author(s): John Buzzard
Research Topic(s): Fraud & Security, Fraud Management
Data breaches have evolved into a variety of threats that go far beyond payment card information and login credentials. Consumers are quickly adopting digital behaviors that encompass an array of merchants, mobile device apps, and financial service...

Securing P2P Payments

Advisory Webinar: Client Login Required
Date: August 19, 2020
Author(s): John Buzzard
Research Topic(s): Fraud Management
This webinar will be a preview of an upcoming report, highlight key areas of change and provide early recommendations on where to direct your focus.

Securing P2P Payments

Javelin Report
Date: July 1, 2020
Author(s): John Buzzard
Research Topic(s): Fraud & Security, Fraud Management
Person-to-person (P2P) payments continue to flourish in the United States as more consumers adopt faster payments as a way to deal with busy, digitally infused lifestyles. The P2P payment grid across the span of product providers and participating...

Genesis of an Identity Fraud Crisis

Advisory Webinar: Client Login Required
Date: April 22, 2020
Research Topic(s): Fraud & Security, Fraud Management
Join Krista Tedder, Kathy Stokes, Jason Park, and Norm Marraccini to examine the impacts to your customers and business, with a discussion on how to minimize and mitigate risks. As an industry, we will look back on 2020 as the genesis of an identity...
Javelin’s 2020 Identity Fraud Study provides comprehensive analysis of fraud trends in the context of a changing technological and payments landscape in order to inform consumers, financial institutions, and businesses on the most effective means of...

2019 Identity Protection Service Provider Scorecard

Javelin Report
Date: February 3, 2020
Research Topic(s): Fraud Management, Fraud & Security
In Javelin’s annual Identity Protection Service Provider Scorecard, we evaluate the fraud-mitigation features of 14 of the leading direct-to-consumer services.
This original report, sponsored by Kount, provides insights and education to retailers and merchants to demonstrate how digital transformation also brings about more complex fraud scenarios. While improving the user experience, it is...

Securing the Contact Center

Javelin Report
Date: December 16, 2019
Research Topic(s): Fraud Management, Fraud & Security
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security needs...

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