Fraud Management Practice Area

Stay ahead of threats to keep customer accounts and identities safe

Effective fraud management creates a real competitive advantage: the trust of consumers. Javelin Strategy & Research’s insights guide financial institutions, as well as fintech and security firms, as they innovate to safeguard their customers and grow their businesses.

Development in digital banking and payments services for small businesses has lagged significantly behind consumer and commercial banking, leaving many business owners and operators managing their finances and paying suppliers on platforms that are...

2018 Payments Trends

Javelin Report
February 7, 2018 By: Michael Moeser, Rachel Huber
Over the past few years the payments landscape has experienced evolutionary change in an effort to adapt to growing demands from consumers, businesses, technology, and regulators. As we kick off 2018, Javelin’s Payments team has identified three key...
Javelin’s 2018 Identity Fraud Report provides comprehensive analysis of fraud trends in the context of a changing technological and regulatory environment in order to inform consumers, financial institutions, and businesses on the most effective...
The financial services market is undergoing significant change to adapt to consumers’ mobile-first expectations. Much immediate effort in 2018 will focus on rolling out the Zelle person-to-person (P2P) network that some envision as the backbone of...
The digital habits of customers will continue to shift their behavior away from brick-and-mortar stores and branches. But the trend creates as much risk for customers as it does convenience. In the same way loan officers no longer have to physically...
This whitepaper, sponsored by CA Technologies, examines how the introduction and subsequent adoption of mobile payments has challenged the ability of financial institutions and credit card issuers to provide security and engender trust among...
At a time when interconnected devices and software are becoming ubiquitous, FIs that choose to help extend their customer’s digital identities beyond the bank could stand to become the cornerstone of their digital worlds. And, in the process, FIs...
In this report, Javelin examines how FIs can best manage identity proofing across different key use cases and provides a guide for selecting the most effective identity proofing platform based on functionality, innovation, and the ability to tailor...

Account Safety in Banking Scorecard

Javelin Report
September 12, 2017 By: Al Pascual, Kyle Marchini
Javelin’s 2017 Account Safety in Banking Scorecard analyzes the customer-facing security measures of 28 of the largest depository financial institutions in the US. Scorecard performance highlights many areas where financial institutions must focus...
In 2016, FIs were more vigilant about notifying their customers of fraud than ever before. That is the result of several contributing factors, not the least of which are new processes and increasing use of better technology. One of the most oft-...

Contact Us

We are always here to help you

What We Offer

Strategy-plan-marketing-vision-innovation

 

Our analysts can help with your advisory and consulting needs. Javelin delivers.