Fraud Management Practice Area

Stay ahead of threats to keep customer accounts and identities safe

Effective fraud management creates a real competitive advantage: the trust of consumers. Javelin Strategy & Research’s insights guide financial institutions, as well as fintech and security firms, as they innovate to safeguard their customers and grow their businesses.

At a time when interconnected devices and software are becoming ubiquitous, FIs that choose to help extend their customer’s digital identities beyond the bank could stand to become the cornerstone of their digital worlds. And, in the process, FIs...
In this report, Javelin examines how FIs can best manage identity proofing across different key use cases and provides a guide for selecting the most effective identity proofing platform based on functionality, innovation, and the ability to tailor...

Account Safety in Banking Scorecard

Javelin Report
September 12, 2017 By: Al Pascual, Kyle Marchini
Javelin’s 2017 Account Safety in Banking Scorecard analyzes the customer-facing security measures of 28 of the largest depository financial institutions in the US. Scorecard performance highlights many areas where financial institutions must focus...
In 2016, FIs were more vigilant about notifying their customers of fraud than ever before. That is the result of several contributing factors, not the least of which are new processes and increasing use of better technology. One of the most oft-...

2017 Trust in Banking

Javelin Report
June 5, 2017 By: Al Pascual, Kyle Marchini
Banking is fundamentally an industry of trust. Without a foundation of reliability, financial institutions will see their accountholders flee to competitors. Without established goodwill with accountholders, FIs will struggle to deepen financial...
This whitepaper, sponsored by Barclaycard analyzes the challenges large e-commerce merchants face in optimizing their payment success rate in the U.S., United Kingdom, and Continental Europe, and discusses the priorities of merchants in those...
As smartphones increasingly become a nexus for consumers’ financial lives, their value to fraudsters has risen accordingly. Mobile shopping, mobile wallets, and person-to-person (P2P) payments all offer new avenues for fraud, and much of the next...
This whitepaper, sponsored by RSA explores the challenges faced by fraud practitioners in effectively communicating fraud threats and trends to senior leadership, along with best practices in the financial services and retail industries for securing...
2016 will be remembered as a banner year for fraudsters as numerous measures of identity fraud reached new heights, with 15.4 million fraud victims in 2016 — the highest on record. And while losses increased by a relatively modest $700 million...
In 2015, nearly 1 million accountholders switched primary financial institutions as a result of fraud. Poorly handled by the victim’s FI, fraud can prove a tremendously disruptive event. Conversely, quick detection and pain-free resolution can...

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