Javelin’s eighth annual Identity Protection Services Scorecard examines the issues affecting consumer adoption of ID protection services and how providers can distinguish themselves in a market...

Call it the convenience conundrum. By providing effective and extensive digital banking capabilities, banks and credit unions have enabled customers to conduct ever more banking transactions when...

The meteoric growth of smartphone and tablet adoption and the highly touted Apple Watch rollout are a tip-off to financial institutions: Push notifications will be central to consumers’ lives sooner...

The Apple Watch release could be the shot that sets smartwatch adoption off to the races. This opens a brief window for retailers, banking, payments and wallet providers to move first in wearables....

The United States lags other countries in enabling real-time payments to be made at a cost that encourages development of mass-market initiatives. However, a recent publication from the Federal...

The Gang of Five — Apple, Google, Amazon, PayPal-eBay, and Facebook — is uniquely suited to dominate mobile wallets in the mobile-social tech cycle. Over the past three years, the Gang of Five has...

During the current technology cycle, consumer trust in the Gang of Five — Amazon, Apple, Google, PayPal, and Facebook — continues to rise- while trust in banks and payment networks is...

Retail banking and payments have seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability....

In 2014, 12.7 million consumers experienced identity fraud – a decline of 3% from the near record high of 13.1 million in 2013. A series of extraordinary responses to high-profile data breaches...

Bankers who are intent on preparing for the day when digital channels dominate account opening should rethink their timing. That day might have already arrived. In 2014, more Americans applied for...