As smartphones and tablets become more pervasive in the U.S., it is no surprise that more and more small and micro businesses are using them in their businesses. In this report, Javelin examines the...
Although thousands of U.S. banks and credit unions thrive by serving small businesses, an ample majority of these businesses imply that online services fall short at their primary FIs. For example,...
Driven by security concerns around the mobile platform, mobile banking adoption among micro/small businesses remains low, but that is expected to change. As financial institutions add progressively...
The digital revolution has become a double-edged sword for the financial industry, and the implications for bank switching and bank choice couldn’t be more profound. While digital has made the...
This study explores the motivations and barriers of consumers’ channel preferences for check ordering. It also explores the attitudes of financial institutions (FIs) toward the various check-ordering...
As small and micro businesses continue to grow in the U.S., online banking platforms are becoming integral to how they conduct their business day after day. In this report, Javelin examines how...
With chargebacks, merchants find themselves caught between the proverbial rock and a hard place. On one side, merchants are beset by fraud, arising from either deliberate attacks by identity thieves...
As small and micro businesses continue to grow within the U.S. economy, how they pay their suppliers and how they receive payments from their customers continues to evolve. While traditional paper...
As connected devices continue to proliferate, digital commerce is rapidly growing. In 2014, American consumers spent $378 billion through PCs and mobile devices, up from $352 billion in 2013. This...
With less than a month to go before the EMV liability shift takes place in the U.S., the payment industry is still far from ready for the transition, both in terms of the mechanics of the card and...

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