The financial services market has seen considerable disruption and changing customer expectations in the past year.  Javelin has been tracking trends. Our analyst team has considered all of the...
In 2015, 1 in 10 U.S. adults first began using mobile banking, accounting for growth of 25 million new mobile bankers. At the same time, 28 million more consumers adopted smartphones and 29 million...
The market for person-to-person (P2P) payments continues to grow and evolve as new technologies, new vendors, and new capabilities stream into our daily lives, providing consumers with a dazzling...
Securing payment data has become more than just a factor for mitigating the risk of fraud. It is now a base requirement for any new foray into the world of payments, even being viewed as a...
The growing adoption of smartphones and tablets by consumers has begun to transform our shopping habits, including how we browse, or “window-shop,” and consummate transactions for goods and services...
As smartphones and tablets become more pervasive in the U.S., it is no surprise that more and more small and micro businesses are using them in their businesses. In this report, Javelin examines the...
Although thousands of U.S. banks and credit unions thrive by serving small businesses, an ample majority of these businesses imply that online services fall short at their primary FIs. For example,...
Driven by security concerns around the mobile platform, mobile banking adoption among micro/small businesses remains low, but that is expected to change. As financial institutions add progressively...
The digital revolution has become a double-edged sword for the financial industry, and the implications for bank switching and bank choice couldn’t be more profound. While digital has made the...
This study explores the motivations and barriers of consumers’ channel preferences for check ordering. It also explores the attitudes of financial institutions (FIs) toward the various check-ordering...

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