The ability to pay bills on smartphones and tablets has the potential to transform the dreaded American chore of paying bills. There’s a lot at stake for financial institutions (FIs), billers, third-...
We are a digital culture — communicating, interacting, and consuming through every digital platform available to us. It is this progression that has laid the foundation for big data and analytics....
The affluent are highly educated, tech-proficient customers who often prefer to interact with their primary financial institutions digitally. This report provides the high-level understanding of the...
Despite claims by security experts and popular media that passwords are dead, this method of authentication remains firmly entrenched across the financial industry and elsewhere. The simplicity and...
Javelin’s 12th annual online banking and bill payment forecast highlights two critical trends for the workhorse digital channel and the essential chore of paying bills: Online banking still has...
On the eve of one of the most significant changes in the history of payments in the U.S., stakeholders wrestle with the question of what EMV will mean for fraud across not only the point-of-sale (POS...
In one of the biggest announcements of the year, Apple finally threw its entry into the mobile payments ring with Apple Pay. It offers an NFC-based solution that includes tokenization and biometrics...
The litany of consumer PII made available to criminals in several years of massive data breaches fed the triplication of Existing Non-Card Account Fraud (ENCF) incidence in 2013, with checking and...
Financial institutions today are under tremendous pressure to reinvent themselves. Rapidly changing consumer needs, combined with ever‐faster technology adoption curves and evolving regulatory...
Consumers rely on their mobile devices on an ever‐growing basis to keep them connected through email, messaging, and social media while also putting financial services and shopping in the palm of...

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