In today’s post recession environment of greater regulations and tighter profit margins, attracting and retaining affluent customers is more important than ever. (For the purposes of this report,...
As consumer awareness of mobile wallets has risen dramatically, financial institutions have a perfect opportunity to stake a claim in this market and maintain a top-of-wallet position with their...
As prepaid cards continue to be targeted toward millennials and underbanked consumers, their usage and how they are marketed are changing. This report examines how the cards are acquired, reloaded,...
Online banking has been far and away the most vital touchpoint in an FI’s relationship with its customers for the past decade. But the rapid proliferation of mobile banking has irrevocably shifted...
On its face, fraud in 2015 appears not to have changed substantially. The total number of victims remained steady at 13.1 million, and the total fraud amount fell slightly to $15 billion. However,...
By a number of important measures, banks and credit unions are the first place that most consumers turn to handle their bill-paying chores, serving as the conduit for the largest share of the $3.5...
Fueled by massive data breaches, credit card fraud has reached new levels of prominence in the U.S. In 2014, more than half of all fraud victims had a credit card misused, placing even greater...
Javelin’s 2016 Consumer Identity Safety Leaders is the definitive view of the companies providing identity safety features to mitigate fraud risks for customers.  Javelin evaluated the top 20 U....
The financial services market has seen considerable disruption and changing customer expectations in the past year.  Javelin has been tracking trends. Our analyst team has considered all of the...
In 2015, 1 in 10 U.S. adults first began using mobile banking, accounting for growth of 25 million new mobile bankers. At the same time, 28 million more consumers adopted smartphones and 29 million...

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