Javelin’s Online Banking Scorecard is a follow-up to “Building Better Online Banking,” which detailed strategic principles that will help FIs evolve along Javelin’s Digital Banking Maturity Path...

Analysts from Javelin’s Small Business Banking practice attended three conferences in the spring and summer of 2018: FinovateSpring, LendIt Fintech, and the SourceMedia Digital Banking conference...

Since the launch of Apple Pay in 2014, payment providers, issuers, and merchants have been jockeying for position as the default payment method on digital devices. Apple Pay was quickly followed by...

Over time, security budgets have diminishing returns. At some point, no increase in resources will reduce the risk of a negative consequence. That’s why cybersecurity insurance exists — to protect...

Amidst an increasing number of phishing reports involving digital certificates, several Certificate Authorities (CAs) have banded together. For the first time, these arbiters of digital trust are...

Gen Z — the cohort of consumers born since 1995 — is beginning to come of age. As its members enter college and the workforce and encounter the financial challenges that come with adulthood, they’...

Since 2011, Javelin has been tracking consumers’ perceptions of the “Gang of Five” — Apple, Google, Amazon, PayPal, and Facebook — and how these technology companies compare in terms of trust,...

All signs point to an auto lending industry that is on the mend.  As the economy has improved and consumer confidence has returned, auto loans have been on the rise and financial institutions...

In the wake of the Cambridge Analytica scandal that impacted roughly 87 million Facebook users, California lawmakers have quickly pushed through privacy legislation that could become a standard for...

Connected cars, light bulbs, voice assistants, chatbots, and more! The “Internet of things” (IoT) is expanding swiftly with new types of devices, many of them carrying potential to support banking...