The financial services industry is on the verge of experiencing a revolutionary change in retail point of sale (POS) card acceptance with the upcoming release of new Payment Card...
On May 25, 2018, when the European Union’s landmark General Data Protection Regulation (GDPR) is scheduled to take effect, few, if any, financial institutions will be confident they’re in full...
Javelin’s Online Banking Scorecard identifies features that will enable financial institutions to achieve two strategic goals: 1) to serve as their customers’ primary FI for transactions, and 2) to...
One of the foundational fraud challenges that an institution faces — identity proofing — must be tailored to the risks inherent in the channel, market, product type, scenario, and threat environment...
Looming branch closings could mean challenging times ahead for bankers who serve small business customers. Despite widespread digital adoption, business owners still rely on branches for deposits,...
The growing complexity of consumers’ financial lives increases the opportunities for fraudsters, but also provides new tools for financial institutions to secure accounts and engage with...
The whitepaper was sponsored by PSCU and independently produced by Javelin Strategy & Research. Javelin maintains complete independence in its data collection, findings, and analysis. ...
The credit card lending model today is under immense pressure at all levels of consumer credit quality. Government regulations and CFPB oversight, which have eliminated fees and curtailed lucrative...
AARP retained Javelin Strategy & Research in November 2016 to conduct a comprehensive independent study of the financial needs and behaviors of U.S. consumers 50 and older. This whitepaper...
Americans paid about $4.1 trillion in 2016 to settle 13 common bills that form the foundation of day-to-day living and a typical borrowing relationship — and digital payments accounted for 73% of the...

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