SITUATION   MISUNDERSTOOD CUSTOMER EXPECTATIONS Behavioral biometrics is quickly emerging as a useful means of lowering fraud losses. The technology pulls data from the gyroscopes...
Small business accounting platforms such as QuickBooks, Xero, and FreshBooks play a vital role in support of small businesses' bookkeeping operations. Recently, these players...
For financial institutions (FIs) and payments companies, identifying cybersecurity startups to partner with can be among the most challenging tasks inherent in network defense. Unlike...
The United States recently moved to chip technology but is it ready for contactless payments? Issuers and merchants both need each other to make the business case to upgrade to near field...
Nearly 140 million Americans have used mobile banking in the past 30 days. For many of them, the mobile banking app has become their primary account management tool. Just 42% of these...
This original report, sponsored by Booz Allen Hamilton, outlines the specific motivations, frameworks, and technologies used by collaborative fraud and security teams inside financial...
A year and a half after its highly publicized rollout, Zelle has become the standard for making person- to-person payments through financial institutions (FIs). It has forced its way onto...
The past several years have been filled with water cooler conversations of "what happens if Amazon becomes a bank". The good news is that they don't want to be a bank. Amazon wants to partner with...
This report will examine the characteristics of the segment of subprime borrowers classified as “near-prime” and why they struggle to obtain affordable credit. We will also...
Recent developments, including the announcement of the FedNow real-time payments system, signal welcome progress in speeding up payments in the United States. But so far,...

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