Looming branch closings could mean challenging times ahead for bankers who serve small business customers. Despite widespread digital adoption, business owners still rely on branches for deposits,...
The growing complexity of consumers’ financial lives increases the opportunities for fraudsters, but also provides new tools for financial institutions to secure accounts and engage with...
The whitepaper was sponsored by PSCU and independently produced by Javelin Strategy & Research. Javelin maintains complete independence in its data collection, findings, and analysis. ...
The credit card lending model today is under immense pressure at all levels of consumer credit quality. Government regulations and CFPB oversight, which have eliminated fees and curtailed lucrative...
AARP retained Javelin Strategy & Research in November 2016 to conduct a comprehensive independent study of the financial needs and behaviors of U.S. consumers 50 and older. This whitepaper...
Americans paid about $4.1 trillion in 2016 to settle 13 common bills that form the foundation of day-to-day living and a typical borrowing relationship — and digital payments accounted for 73% of the...
As small business owners become accustomed to more personalized and contextual digital experiences — whether from their consumer bank or from outside the financial industry — demand for more...
More than 40% of digital bankers still visit a branch or reach out to their bank’s call center each month seeking help with questions or problems. Banks are increasingly turning to artificial...
The largest generation in history is coming into financial maturity, and as they do, their share of small business ownership will grow exponentially. But what makes Millennial entrepreneurs different...
In 2016, FIs were more vigilant about notifying their customers of fraud than ever before. That is the result of several contributing factors, not the least of which are new processes and increasing...

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