On Jan. 13, 2020, Visa announced the acquisition of Plaid. The technology integration firm provides the card network with new integration options and a treasure trove of data to create new...
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The 2020 Health of Cash Study is the fifth annual examination of US consumer payment habits sponsored by Cardtronics. The study provides analysis of day to day usage, bill payment, remittance...
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This original report, sponsored by TransUnion, examines the role that consumer access to credit scores and credit file data plays in the promotion of financial inclusion, responsible borrowing...
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In Javelin’s annual Identity Protection Service Provider Scorecard, we evaluate the fraud-mitigation features of 14 of the leading direct-to-consumer services. This year, Sontiq’s IdentityForce...
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Digital account opening isn’t meeting its potential in Canada, where too few consumers apply for their checking accounts entirely through digital channels. Many applicants continue coming to the...
Visa’s acquisition of Plaid stirs up questions that span the retail financial world — from banking and payments to investing and lending.  For Visa and the startup valued at half its $5.3...
This original report, sponsored by Kount, provides insights and education to retailers and merchants to demonstrate how digital transformation also brings about more complex fraud scenarios....
Gamification has reached a pivotal stage as financial institutions strive to evolve from self-guided to bank-guided digital relationships. Although the tools of gamification are an...
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact...
Lenders play an essential, but often understated, role in helping consumers achieve their financial goals. The expertise and advice lenders can provide consumers...

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