Javelin in the News

Nov 11, 2011

Bank Info Security - Mary Monahan, managing partner and research director at Javelin who oversaw development of the 2011 Mobile Banking Financial Institution Scorecard, says mobile banking is one area where consumers, across the board, have high satisfaction rates. And that means financial institutions cannot afford not to jump on the mobile-banking bandwagon. "Mobile banking is a must-have now," Monahan says.

Luckily, most institutions already have some mobile banking offer. Monahan said 23 of the 25 U.S. institutions included in the survey now offer some sort of mobile banking service - SMS/text, downloadable applications, WAP/browser or a combination of all three, also known as a "triple play."

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Nov 10, 2011

MarketWatch - While Cyber Monday, the online version of Black Friday, is the biggest online shopping day of the year, it is also a time when consumers can be careless and open themselves up to the risk of identity theft. This online shopping bonanza marks the start of the holiday season, and IdentityHawk wants to remind consumers to take precautions to protect their identities online and offline. According to Jeff Paradise, executive director of IdentityHawk, "Cyber Monday kicks off the holiday shopping season and the season of being extra vigilant with online identity protection. Identity fraud can be detected online, but it doesn't necessarily start there." Results from the 2011 Identity Fraud Survey Report conducted by Javelin Strategy & Research indicate that of all identity theft victims, 40% had their information misused while making an online purchase, compared to 13% for purchases made over the phone or through the mail.

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