Javelin Announces 2014 Mobile Banking Leaders Award
USAA tops Best Overall Mobile Banking Leader, while Bank of America, BBVA Compass, Chase, Citigroup, Citizens Bank, Discover Financial, First Republic, Wells Fargo, and others earn several awards too
San Francisco, CA, January 27, 2015: Mobile banking growth was relatively steady in 2014, after a year of impressive growth in 2013. With adoption of tablets and smartphones steadily climbing, mobile banking can be expected to once again increase in 2015. The results of Javelin Strategy & Research’s 2014 Mobile Banking Financial Institution study evaluates the abilities of financial institutions to meet consumers’ growing mobile banking needs, including performance in the key areas of accessibility, functionality, app user ratings, and alerts and notifications. The study finds Bank of America, BBVA Compass, BMO Harris, Chase, Citigroup, Citizens Bank, Citizens Bank, Discover Financial, Fifth Third, First Republic, Regions, U.S. Bank, USAA, Wells Fargo, and other are topping all competitors in mobile banking.
Upgrades are Vital to Drive Mobile Bill Payment Adoption
San Francisco, CA, January 15, 2015: The ability to pay bills on smartphones and tablets offers consumers tremendous convenience, while also putting a lot at stake for financial institutions, billers, third-party players, and technology vendors as the trend continues to grow. Americans pay $3.3 trillion annually for just seven important bills, with mobile payments currently making up $95 million. Javelin Strategy & Research’s report, Mobile Bill Pay: Strategies to Grow Adoption and Build Engagement, provides a market-sizing for the bill payments business, and strategies for upgrading and marketing bill payment services to win over four critical customer segments.
Javelin Finds $2.3 Trillion in Investable Assets and $347 Billion in Bank Deposits at Risk
San Francisco, CA, December 17, 2014: Affluent and high net worth consumers are highly educated, tech-proficient customers that control a game-changing portion of assets for financial institutions of all sizes. Not only is attracting high-income customers important for banks and credit unions, but staying up-to-date on their habits, preferences and attitudes is critical to keep their assets in-house. Javelin Strategy & Research’s report, The Digital Approach to Affluent and High Net Worth Customers, examines the demographics and behaviors of four segments of wealthy customers based on investable assets and annual income— and defines best practices for serving these customers.