Mobile & Online Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

Digital account opening isn’t meeting its potential in Canada, where too few consumers apply for their checking accounts entirely through digital channels. Many applicants continue coming to the branch, the highest-cost channel, to fulfill their...
As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.

How to Shape Zelle Beyond 2020

Advisory Webinar: Client Login Required
Date: October 3, 2019
Author(s): Mark Schwanhausser
Research Topic(s): Mobile & Online Banking
Join Tyler Brown and Mark Schwanhausser as they discuss how FIs can advance their Zelle offerings to provide a superior customer experience.

How to Shape Zelle Beyond 2020

Javelin Report
Date: September 24, 2019
A year and a half after its highly publicized rollout, Zelle has become the standard for making person- to-person payments through financial institutions (FIs). It has forced its way onto the shortlist for near-term investments in digital banking...
Javelin’s 2019 Mobile Banking Scorecard shines a bright light on a growing dichotomy between the best apps in the U.S. and the homogenous majority. Most of the mobile banking apps from the 25 largest banks in the country nail the basic transactional...
Javelin’s fourth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions with an eye toward features that will make it easier to manage banking chores, improve financial wellness, increase digital engagement, and position a bank...

Optimizing Digital Onboarding

Advisory Webinar: Client Login Required
Date: May 23, 2019
Author(s): Emmett Higdon
Join Javelin for an exploration of these digital disconnects, a look at some emerging best practices, and lessons from consumers on how to improve the onboarding process.
Financial institutions are overlooking scores of ways to deepen digital relationships with the nation’s 82 million Baby Boomers, typically by assuming it is wiser to double down instead on innovations for mobile-first Millennials. The reality is...
Join Krista Tedder and Mark Schwanhausser as they examine the challenges and rewards of launch card controls.
2019 signals a turning point for mobile-first strategic planning. At innovative FIs, efforts to develop more convenient ways to bank will shift to harder questions. How can we simplify digital banking so that customers tackle more financial chores...

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