Mobile & Online Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

How to Shape Zelle Beyond 2020

Javelin Report
Date: September 24, 2019
A year and a half after its highly publicized rollout, Zelle has become the standard for making person- to-person payments through financial institutions (FIs). It has forced its way onto the shortlist for near-term investments in digital banking...
Javelin’s 2019 Mobile Banking Scorecard shines a bright light on a growing dichotomy between the best apps in the U.S. and the homogenous majority. Most of the mobile banking apps from the 25 largest banks in the country nail the basic transactional...
Javelin’s fourth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions with an eye toward features that will make it easier to manage banking chores, improve financial wellness, increase digital engagement, and position a bank...

Optimizing Digital Onboarding

Advisory Webinar: Client Login Required
Date: May 23, 2019
Author(s): Emmett Higdon
Join Javelin for an exploration of these digital disconnects, a look at some emerging best practices, and lessons from consumers on how to improve the onboarding process.
Financial institutions are overlooking scores of ways to deepen digital relationships with the nation’s 82 million Baby Boomers, typically by assuming it is wiser to double down instead on innovations for mobile-first Millennials. The reality is...
Join Krista Tedder and Mark Schwanhausser as they examine the challenges and rewards of launch card controls.
2019 signals a turning point for mobile-first strategic planning. At innovative FIs, efforts to develop more convenient ways to bank will shift to harder questions. How can we simplify digital banking so that customers tackle more financial chores...

How Online vs. Mobile is Shifting to Browser vs. App

Javelin Report
Date: December 21, 2018
Author(s): Emmett Higdon
Smartphone applications dominate mobile banking today, with 84% of mobile banking customers using their bank’s app to manage their accounts. More than half of all mobile bankers, however, also access their accounts through a browser on their phone....
Javelin’s 2021 forecast shows that growth in monthly mobile banking adoption is tapering off and will remain far short of adoption of online banking for years into the future. 

2018 Mobile Banking Scorecard: Tactical Tweaks Take Priority Over Strategic Enhancements

Advisory Webinar: Client Login Required
Date: October 11, 2018
Author(s): Emmett Higdon
Research Topic(s): Mobile & Online Banking
Join Javelin for this year’s mobile banking highlight reel, where we’ll cover all six Scorecard categories, sharing examples of the most important changes that we saw.

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