Mobile & Online Banking Practice Area

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking ream constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

With the growing consumer adoption of mobile wallets from Apple, Google, and Samsung, as well as dozens of merchant wallet offers from the likes of Starbucks and Walmart, bank customers have grown comfortable sharing their payment card details in...
The time is ripe to push digital statements aggressively. A decade ago when digital banking was new — notably, the iPhone had just been introduced — financial institutions cautiously asked customers to volunteer to turn off paper statements for...
Javelin’s annual Mobile Banking Scorecard analyzes how well the nation’s top 28 retail banks and credit unions are keeping pace. The Scorecard examines more than 150 features of mobile banking apps in six key areas: ease of use, security empowerment...
Javelin’s Online Banking Scorecard identifies features that will enable financial institutions to achieve two strategic goals: 1) to serve as their customers’ primary FI for transactions, and 2) to build a trusting, advisory relationship that leads...
AARP retained Javelin Strategy & Research in November 2016 to conduct a comprehensive independent study of the financial needs and behaviors of U.S. consumers 50 and older. This whitepaper follows two AARP projects--"Health Innovation Frontiers...
Americans paid about $4.1 trillion in 2016 to settle 13 common bills that form the foundation of day-to-day living and a typical borrowing relationship — and digital payments accounted for 73% of the dollar volume. The continuing decline in mailed...
What makes Millennials a profitability challenge for banks? What are the key attributes of and misconceptions regarding the Millennial generation? Why is a single, uniform approach to targeting Millennials ineffective? What can traditional...
Javelin’s latest Future Trends report is making a notable departure from previous editions. We want our clients to be alerted to upcoming trends over a longer time horizon to be better prepared to address these challenges and opportunities. The...

Looking Beyond KBA

Whitepaper
November 21, 2016 By: Al Pascual, Emmett Higdon
This whitepaper, sponsored by Mitek, explores the challenge of identity verification in the digital account opening process, and how document scanning can improve on KBA driven processes. 

2016 Online Banking Scorecard

Javelin Report
November 7, 2016 By: Mark Schwanhausser
This competitive analysis of the nation’s top 30 retail banks and credit unions examines more than 200 online banking features that empower customers to confidently handle financial chores, move money, and steadily achieve financial well-being....

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