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Mar 24, 2015

Banking Exchange - Bankers preparing for the day when digital channels will dominate account opening should rethink their schedules. That day might already have arrived, says Javelin Strategy and Research. Mark Schwanhausser, Director of Omnichannel Financial Services at Javelin Strategy & Research says, “Financial institutions will win by ensuring that applicants feel the outcome was smooth and seamless even if they start the process in one channel and finish in another. Applicants should never have to start over from scratch.”

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Mar 9, 2015

FinancialPlanning - Pushing its app on the same day as Apple's big show is an example of a company taking advantage of a first-mover branding opportunity, says Mark Schwanhausser, Director of Omnichannel Financial Services at Javelin Strategy & Research. “The ROI is about establishing that you’re a first-adopter that is committed to being connected with customers 24-7-365, and [launching an Apple Watch app] reinforces that branding theme. “It is not necessarily about winning new customers or boosting revenues -- it’s about being perceived as innovative,” he says. “People who buy Apple products are most likely affluent and are perhaps more likely to be Fidelity customers."

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Mar 4, 2015

Fortune - “Last year wasn’t a record for breaches,”finds Identity Fraud study. “But it captured the public’s attention. You had state attorneys general coming out of the woodwork demanding credit monitoring and other protection for victims. With all of that the best we could manage was a 3% decline.

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Coverage Areas.

  • Multi-Channel Financial ServicesOmnichannel Financial Services

    Delves into customer behavior and technology trends.

  • Dynamic PaymentsPayments

    Tracks traditional and emerging payments services, networks, and strategies.

  • Security, Risk & FraudFraud & Security

    Provides business intelligence on customer fraud attitudes and methods to manage it.

  • MobileMobile

    Tracks emerging mobile marketing, payment, and banking solutions.