Double Dippers’ Put a Drag on Banks’ Bill-Pay Efforts

Apr 30, 2010

Double Dippers’ Put a Drag on Banks’ Bill-Pay Efforts


Digital Transactions- The findings are from a survey Javelin Strategy & Research did for NACHA’s PayItGreen initiative to encourage EBPP among financial institutions, billers, and the public. Pleasanton, Calif.-based Javelin surveyed 5,000 adults in March about the bill-pay behavior.

Double dipping saddles billers with costs for both delivery systems. Javelin reports that double dipping occurs more than twice as often with financial-services accounts than non-financial accounts. “The provider ends up with a worse-off ROI [return on investment],” said James Van Dyke, Javelin founder and president, at a news conference. Read Full Article