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“I think the routine stuff that consumers don’t want to do in physical fashion is the stuff that you can take out of the branch,” said Mark Schwanhausser, director of omnichannel financial services at research firm Javelin.
Javelin reports 5.7% of micro merchants and 6.5% of small merchants were affected by a data breach last year against their customers or within the operation to obtain information that could be used to steal from their accounts.Nearly half of...
Daniel Van Dyke, mobile analyst at Javelin Strategy & Research, says it's "inevitable that phones will replace plastic cards." At a time when customers want everything quickly and easily, he says, "cardless ATMs can save time and offer added...
Al Pascual, head of fraud and security at Javelin Strategy & Research, also says this most recent apparent breach is not likely politically motivated. 
"The customer relationship is the trump card that issuers have to play in the mobile wallet game," said Daniel Van Dyke, mobile analyst at Javelin. "Tapping into existing card functionality that your customers have come to expect quickly sets a...
Today, if a customer wants to transfer cash to another person digitally — whether on an app like Paypal's Venmo, or through an individual bank's payment transfer system, like Chase's QuickPay — it usually takes one to three days for money to move to...
If someone gains access to your account and you aren’t enrolled in services like email and text alerts, that person will be able to use your information for 75% longer, according to Javelin. That means greater losses for you.
Credit-card issuers are tackling fraud by checking your phone’s location against card purchases; if your phone is there, they figure, so are you.
"We've done such a terrific job of enabling people to do banking 24/7 in their pajamas, they never see a banker," said Mark Schwanhausser, director of omnichannel financial services at Javelin Strategy & Research. "Digital banking is a double-...

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