Payments Research

Understand what shapes consumer transactions

Technology, social media and demographics factor directly into people’s decisions about where to shop and how to pay bills. To grasp their effects and project their future influence, Javelin’s analysts monitor and offer insights on:

Capitalizing on Merchant Payments Innovation

Impact Note
Date: November 13, 2020
Research Topic(s): Payments
This year has prompted changes in how the economy functions—from how transactions are initiated to how requests are fulfilled. In response to these new restrictions and changing consumer habits, merchants have released a wave of innovative ways to...

Merchant Innovation Driving Payment Change

Advisory Webinar: Client Login Required
Date: November 9, 2020
Research Topic(s): Payments
This webinar will discuss the implications of merchant innovation for financial institutions and payment service providers and the need for new payment strategies.

Future-Proofing Payment Card Strategies

Javelin Report
Date: October 22, 2020
Research Topic(s): Payments
This report is the second in a series covering payment impacts due to the changes in payment behavior. This report focuses on how payment habits affect the total cost of ownership of a card program and what is required for maintaining digital top-of...

Optimizing Dispute Strategies

Javelin Report
Date: October 12, 2020
Research Topic(s): Payments
This report evaluates consumer needs for disputing transactions and the challenges faced, and offers guidance on how financial services—both issuing and merchant—can improve the dispute experience to retain customers.

Improve Real-Time Payment Market Positioning Through Consumer Diversity

Javelin Report
Date: September 23, 2020
Research Topic(s): Payments
This report helps focus on how consumer groups can be evaluated to diversify ways to pay and expand the market share of the financial institution through accessibility.  

Fast Access, Fast Payments

Whitepaper
Date: September 22, 2020
Research Topic(s): Payments
This original report, sponsored by PSCU, provides insights and education to help Credit Unions prepare for the implementation of faster payments. A continuation of 2019's The Credit Unions' Guide to Faster Payments, this report provides...

Updating Your Card Strategy Due to Covid

Advisory Webinar: Client Login Required
Date: July 29, 2020
Author(s): John Buzzard
Research Topic(s): Payments
This webinar will be a preview of an upcoming report, highlight key areas of change and provide early recommendations on where to direct your focus.

The Evolution of Loyalty and Rewards

Javelin Report
Date: June 4, 2020
Research Topic(s): Payments
This report will review the ways to evolve rewards and loyalty programs to help consumers make better decisions and meet their evolving needs.

Increasing Payment Options to Maximize Bill Pay’s Potential

Javelin Report
Date: April 1, 2020
Research Topic(s): Payments
This report will explore why most bill pay platforms today are not meeting consumer needs, how offering a variety of payment options can unify the bill payment process, and solutions that can help achieve a truly unified bill pay experience.

Payment Strategy Implications in a Pandemic

Impact Note
Date: March 23, 2020
Research Topic(s): Payments
Concerns over the fallout from COVID-19, or coronavirus, are already being felt by consumers as global demand for goods and services is hampered by quarantines, supply chain disruption, and general consumer uncertainty. These events have both...

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