Payments Research

Understand what shapes consumer transactions

Technology, social media and demographics factor directly into people’s decisions about where to shop and how to pay bills. To grasp their effects and project their future influence, Javelin’s analysts monitor and offer insights on:

Optimizing Dispute Strategies

Javelin Report
Date: October 12, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
This report evaluates consumer needs for disputing transactions and the challenges faced, and offers guidance on how financial services—both issuing and merchant—can improve the dispute experience to retain customers.

Improve Real-Time Payment Market Positioning Through Consumer Diversity

Javelin Report
Date: September 23, 2020
Research Topic(s): Payments
This report helps focus on how consumer groups can be evaluated to diversify ways to pay and expand the market share of the financial institution through accessibility.  

Fast Access, Fast Payments

Whitepaper
Date: September 22, 2020
Research Topic(s): Payments
This original report, sponsored by PSCU, provides insights and education to help Credit Unions prepare for the implementation of faster payments. A continuation of 2019's The Credit Unions' Guide to Faster Payments, this report provides...

Updating Your Card Strategy Due to Covid

Advisory Webinar: Client Login Required
Date: July 29, 2020
Research Topic(s): Payments
This webinar will be a preview of an upcoming report, highlight key areas of change and provide early recommendations on where to direct your focus.

The Evolution of Loyalty and Rewards

Javelin Report
Date: June 4, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
This report will review the ways to evolve rewards and loyalty programs to help consumers make better decisions and meet their evolving needs.

Increasing Payment Options to Maximize Bill Pay’s Potential

Javelin Report
Date: April 1, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
This report will explore why most bill pay platforms today are not meeting consumer needs, how offering a variety of payment options can unify the bill payment process, and solutions that can help achieve a truly unified bill pay experience.

Payment Strategy Implications in a Pandemic

Impact Note
Date: March 23, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
Concerns over the fallout from COVID-19, or coronavirus, are already being felt by consumers as global demand for goods and services is hampered by quarantines, supply chain disruption, and general consumer uncertainty. These events have both...

2020 Health of Cash Study

Whitepaper
Date: February 11, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
The 2020 Health of Cash Study is the fifth annual examination of US consumer payment habits sponsored by Cardtronics. The study provides analysis of day to day usage, bill payment, remittance, and P2P activity providing a holistic view...
Visa’s acquisition of Plaid stirs up questions that span the retail financial world — from banking and payments to investing and lending. 

2020 Payments Trends

Javelin Report
Date: December 3, 2019
Author(s): Rachel Huber
Research Topic(s): Payments
Payments professionals face a world that has a plethora of choices but a lack of guidance from regulators, payment schemes, and technology providers on how to move forward. The technical aspects of payments are designed, but the consumer experience...

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