Mobile Shopping is Key to Retail Success this 2016 Holiday Season, according to Javelin

San Francisco, CA, October 18, 2016: Mobile e-commerce, through both apps and browsers, is surging to new heights, having grown 60% in 2015 to reach $120 billion. Despite the opportunity that this growth presents, too many merchants still offer experiences that are optimized for larger screens and that fail to meet consumers’ expectations for speedy checkout and flexible payment options. Today, Javelin released, Mobile Online Retail Payments 2016: Reinventing Shopping in a Mobile-First Era, which examines how merchants are pioneering new tools like augmented reality to create a new generation of immersive shopping experiences.

Purchases via mobile browsers are far more common than payments made through merchants’ native apps, like Amazon or Uber. Purchases via mobile browsers last year totaled $75.3 billion, while apps accounted for $46.9 billion. Merchants often struggle to differentiate their native app shopping experience from that available through browsers, giving on-the-go smartphone shoppers little reason to install or open an app.

"With the holiday shopping season upon us, retailers must stay off of consumers’ naughty list by meeting consumers’ mobile shopping expectations for a streamlined experience and fast and secure checkout options," advises Emmett Higdon, Director of Mobile, Javelin Strategy & Research. “Cutting edge retailers like Adidas, Nordstrom, and Sephora are also using augmented and virtual reality to provide shoppers with mobile-exclusive experiences, enabling them to preview purchases in their own homes and virtually “try” products before making a decision.”

The report, Mobile Online Retail Payments 2016: Reinventing Shopping in a Mobile-First Era, delves further into consumer mobile e-commerce preferences and expectations in advance of the 2016 holiday shopping season.

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About Javelin Strategy & Research
Javelin Strategy & Research, a Greenwich Associates LLC company, is a research-based consulting firm that advises its clients to make smarter business decisions in a digital financial world. Our analysts offer unbiased, actionable insights and unearth opportunities that help financial institutions, government entities, payment companies, merchants, and other technology providers sustainably increase profits. 

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