Experts urge complete re-evaluation of current measures to secure, detect and resolve identity fraud
Press Releases
Javelin Strategy & Research’s new study shows US Consumer-based Cash Payments Reached $1.33 Trillion in 2019
February 13, 2020
Cash usage is about choice, not an aversion to digital payments, Eight in ten (82%) of consumers believe that merchants should accept cash at locations. Consumers find that data privacy, inability to be hacked, and budgeting ease are important...
Javelin Strategy & Research Announces 2019 Identity Protection Service Provider Scorecard Award Winners
February 3, 2020
Sontiq’s IdentityForce product wins Best in Class; NortonLifeLock and ID Watchdog rank as overall leaders
Escalent Acquires Javelin Strategy & Research
January 7, 2020
Escalent, a top human behavior and data analytics firm, announces today that it has acquired Javelin Strategy & Research.
Meeting Mobile Expectations with a Customer Service Continuum
October 9, 2019
Nearly 140 million Americans are active mobile banking users. For many, mobile banking has become their primary account management tool. However, more than half (58%) do not believe they can resolve customer service issues through their bank’s...
Javelin Strategy & Research announced its 2019 Mobile and Online Banking Award winners today at Digital Banking 2019. Javelin evaluated the digital offerings of the nation’s top 25 financial institutions, focusing on features that make it...
Wells Fargo released its Control Tower feature to mobile and online banking customers in fall 2018, billing it as “a new digital experience that simplifies customers’ online financial lives.” It is an early attempt to empower consumers so they know...
Real-time payment in the U.S. is complicated but success is achievable – if the right strategy is used
March 20, 2019
Payment modernization in the form of real-time payments is advancing faster globally than in the U.S. to solve market challenges of transparency and accessibility. As the U.S. market begins to adopt real-time payment schemes, payment providers...
About 2 in 3 Boomers primarily manage their checking account in digital channels — just like Millennials. The obvious difference is that Boomers turn first to online banking, while Millennials prefer mobile banking.
Javelin Strategy & Research today announced the hiring of consumer finance and fintech expert, Austin Kilgore. In his new role, Kilgore will lead Javelin’s expansion into Digital Lending.
