Press Releases

Escalent Acquires Javelin Strategy & Research

January 7, 2020

Escalent, a top human behavior and data analytics firm, announces today that it has acquired Javelin Strategy & Research.

Meeting Mobile Expectations with a Customer Service Continuum

October 9, 2019

Nearly 140 million Americans are active mobile banking users. For many, mobile banking has become their primary account management tool. However, more than half (58%) do not believe they can resolve customer service issues through their bank’s...

Javelin Strategy & Research Announces 2019 Mobile and Online Banking Award Winners

June 19, 2019

Javelin Strategy & Research announced its 2019 Mobile and Online Banking Award winners today at Digital Banking 2019. Javelin evaluated the digital offerings of the nation’s top 25 financial institutions, focusing on features that make it...

Case Study – How Wells Fargo Builds Confidence in Digital Banking

March 27, 2019

Wells Fargo released its Control Tower feature to mobile and online banking customers in fall 2018, billing it as “a new digital experience that simplifies customers’ online financial lives.” It is an early attempt to empower consumers so they know...

Real-time payment in the U.S. is complicated but success is achievable – if the right strategy is used

March 20, 2019

Payment modernization in the form of real-time payments is advancing faster globally than in the U.S. to solve market challenges of transparency and accessibility. As the U.S. market begins to adopt real-time payment schemes, payment providers...

Baby Boomers are an Overlooked Opportunity for Digital Banking

June 14, 2017

About 2 in 3 Boomers primarily manage their checking account in digital channels — just like Millennials. The obvious difference is that Boomers turn first to online banking, while Millennials prefer mobile banking. 

Javelin Strategy & Research names Austin Kilgore to lead Digital Lending practice

March 12, 2019

Javelin Strategy & Research today announced the hiring of consumer finance and fintech expert, Austin Kilgore. In his new role, Kilgore will lead Javelin’s expansion into Digital Lending. 

Consumers Increasingly Shoulder Burden of Sophisticated Fraud Schemes, According to 2019 Javelin Strategy & Research Study

March 6, 2019

The 2019 Identity Fraud Study, released today by Javelin Strategy & Research, reveals that complex and sophisticated fraud types remain at elevated levels, despite widespread adoption of anti-fraud measures. 

EZShield takes Best in Class in Javelin’s 2018 Identity Protection Service Provider Scorecard

December 12, 2018

In its 11th Identity Protection Service Provider Scorecard report, Javelin Strategy & Research explores changes in the identity protection landscape and identifies the top vendors in the identity protection space based on the Prevention,...

The ‘Big Bang’ of Mobile Banking Adoption Is Over

December 4, 2018

The 'big bang' of mobile adoption is over. Javelin’s 2021 forecast shows that growth in monthly mobile banking adoption is tapering off and will remain far short of adoption of online banking for years into the future.