Press Releases

Top Banks Meet Customer Expectations For Mobile Banking Channel

May 19, 2016

Half of the U.S. adult population now banks using smartphones and tablets, which is 29 million more than last year. This dramatic shift in consumers’ channel preferences puts pressure on financial institutions to innovate in the space to meet...

Over 250,000 Small Businesses Are Targets of Fraud: Picking up the $3.1 Billion Pieces

May 3, 2016

Motivated by opportunity and greed, fraudsters have found ripe targets in small businesses (those with less than $10 million in revenue).  In 2015, fraudsters were successful in developing new approaches designed specifically for compromising...

Greenwich Associates Hires Jacob Jegher as Head of Strategy at Javelin

April 20, 2016

Greenwich Associates today announced the hiring of Jacob Jegher as Senior Vice President, Banking and Head of Strategy at Javelin Strategy & Research. 

Suboptimal Security Solutions Leave Mobile Wallets Vulnerable

April 14, 2016

Despite mobile wallets proving to be irresistible fraud targets, financial institutions (FIs) and issuers are jumping into the market and releasing their own wallet solutions.  Suboptimal enrollment authentication solutions combined with poor...

Credit Card Rewards Rule Affluent Consumers Payments

April 6, 2016

In today’s post recession environment of greater regulations and tighter profit margins, attracting and retaining affluent customers is more important than ever for payment providers. JAVELIN defines affluent as anyone who reports an annual...

Now is the Time for Banks to Make a Play in the Mobile Wallet Market

March 24, 2016

As consumer awareness of mobile wallets has risen dramatically, financial institutions have a perfect opportunity to stake a claim in this market. As the barriers to wallet adoption drop, and issues with merchant adoption and consumer hesitation...

JAVELIN Examines Features to Cement Gen Y's Lead in Bill Pay

February 10, 2016

Banks and credit unions are the first place that most consumers turn to handle their bill-paying chores, instead of going directly to the biller.  Bill paying totals over $3.5 trillion for seven key bills, including $442 billion made on...

13.1 Million Identity Fraud Victims but Less Stolen in 2015, According to Javelin

February 2, 2016

The 2016 Identity Fraud Study revealed that the number of identity fraud victims increased by three percent (13.1 million consumers) in the US last year, but that the amount stolen decreased by six percent to $15 billion.

JAVELIN Reveals 2016 Consumer Identity Safety Leaders for Credit Cards Issuers

January 20, 2016

Today JAVELIN (@JavelinStrategy) announced the 2016 Consumer Identity Safety Leaders for credit card issuers: American Express, Bank of America, Capital One, Chase, Citibank, PNC, SunTrust, USAA, and Wells Fargo. JAVELIN’s 2016 credit card issuers’...

Mobile Banking Outpaces Branch Banking for First Time in 2015

January 11, 2016

In 2015, weekly mobile bankers exceeded that of weekly branch bankers for the first time ever. This crossover illustrates the broader trend of digital channel engagement growing while physical channel usage is shrinking.