This original report, sponsored by the FIDO Alliance, examines the ways that organizations authenticate consumers in digital channels and employees within the enterprise, including the evolving role that strong authentication is playing in protecting accounts and securing access to valuable data and critical systems.

This research report was independently produced by Javelin Strategy & Research. Javelin
Strategy & Research maintains complete independence in its data collection, findings, and analysis.


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Enterprise data in this report was collected from a survey of 600 identity and authentication decision makers for businesses headquartered in the United States, with revenues of at least $20 million for the previous year. 301 respondents answered questions about their business’ practices in authenticating customers and 299 answered questions about their business’ practices in authenticating employees, vendors, and contractors.

When data was compared against 2017 responses, previous years’ data was adjusted to exclude businesses with annual revenues under $20 million for more accurate comparisons against the 2018 respondent pool.